Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
C H A P T E R
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 9.0(1)
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Starting Supervisor Desktop
This section discusses startup, login, and logout procedures for the CTI Toolkit Supervisor Desktop. It
includes the following topics:
includes the following topics:
•
Starting the Supervisor Desktop.
•
Logging in to Supervisor Softphone, including the screens associated with the login process.
•
Logging out of Supervisor Softphone, including the screens associated with the logout process.
Starting the Supervisor Softphone
After the CTI Toolkit Supervisor Desktop software is installed, you can start the Supervisor Softphone
by selecting Start > Programs > Cisco Systems CTI Toolkit > Unified CC Supervisor Desktop.
by selecting Start > Programs > Cisco Systems CTI Toolkit > Unified CC Supervisor Desktop.
Upon startup, the Supervisor Softphone and Team Real-Time Status windows appear.
Logging In
To log in to the Supervisor Softphone, click the Login button. The Login button connects supervisors to
the CTI OS Server and logs them in using a selected connection profile. When you click the Login
button, the Login dialog box appears.
the CTI OS Server and logs them in using a selected connection profile. When you click the Login
button, the Login dialog box appears.
Note
The Login dialog varies for different peripheral types. Refer to
Peripheral Login Dialogs, page 1-4
of
the CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted for
additional information.
additional information.