Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
It is important to configure Service Members in Configuration Manager to accurately reflect their
scripting in the ACD. If the configuration is not correct, certain service statistics will not be reflected
correctly.
scripting in the ACD. If the configuration is not correct, certain service statistics will not be reflected
correctly.
Note
Configure an Enterprise Service
Procedure
Step 1
From the Configuration Manager, select Tools > List Tools > Enterprise Service List.
Step 2
When the Enterprise Service List window appears, in the Select filter data box, select the filters you want and
click Retrieve.
This enables the Add button.
click Retrieve.
This enables the Add button.
Step 3
Complete the Attributes tab.
Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact Center Enterprise & Hosted
Release 9.0(1)
95
Service and Service Member configuration