Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
• Keep the setting of the peripheral
• From the dropdown, change to: Abandoned Calls have Negative Impact, Abandoned Calls have Positive
Impact, or Ignore Abandoned Calls
Step 6
Click Save.
Configure service level for Aspect VRU
To configure service level settings for an Aspect VRU:
Procedure
Step 1
In the Configuration Manager, select Explorer Tools > PG Explorer.
Step 2
Click Retrieve.
Step 3
Select and expand the PG.
Step 4
Select the peripheral and click the Peripheral tab.
For all peripherals except Aspect, the Peripheral Service Level Type field is protected and shows Calculated
by Call Center.
For all peripherals except Aspect, the Peripheral Service Level Type field is protected and shows Calculated
by Call Center.
For Aspect, choose the type of calculation to be performed by default. You can override the default for each
individual service.
individual service.
Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact Center Enterprise &
Hosted Release 9.0(1)
112
Service levels configuration