Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
Scheduled Targets do not support Target Requery
Note
Target Requery with Unified CCE/Unified CCH and Unified IP IVR
Target Requery not supported when Unified IP IVR is used as the queue point in a Unified CCE/Unified CCH
system.
system.
Unified IP IVR cannot requeue the call. The call is requeued from Cisco Communications Manager instead.
Setting the Target Requery option on the script node has no effect on the requeuing of the call, and may lead
to timeouts and other script errors for that particular call.
Setting the Target Requery option on the script node has no effect on the requeuing of the call, and may lead
to timeouts and other script errors for that particular call.
Do not enable Target Requery in script nodes when you use Unified IP IVR.
Use Target Requery
You define nodes to enable Target Requery. For the Queue, Queue to Agent, and Route Select nodes:
Procedure
Step 1
Open the node properties.
Step 2
Click Change. A dialog box opens.
Step 3
Check Enable target requery.
Step 4
Click OK to close the dialog box.
Step 5
Click OK to close the properties dialog box.
What to Do Next
For the Label and Select nodes:
1
Open the node properties.
2
Check Enable target requery.
3
Click OK to close the properties dialog box
Target checking
About Call Tracer
You can use the Call Tracer utility from within Script Editor to test and debug a routing script and to confirm
that the Unified ICM is selecting targets as you expect. Call Tracer simulates a contact to the CallRouter and
generates a text-based description of how the contact was handled. The test contact is processed by the active
CallRouter, using all the real-time data of Unified ICM as it exists at that moment, but interactions with any
peripheral is simulated.
that the Unified ICM is selecting targets as you expect. Call Tracer simulates a contact to the CallRouter and
generates a text-based description of how the contact was handled. The test contact is processed by the active
CallRouter, using all the real-time data of Unified ICM as it exists at that moment, but interactions with any
peripheral is simulated.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
88
Selection of Routing Targets
Target Requery with Unified CCE/Unified CCH and Unified IP IVR