Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
Script that queues directly to an agent
The following script example shows how you can queue a Web request directly to an agent:
Figure 135: Queuing directly to an agent
In this example:
1
You can schedule this script to run for a particular type of request.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
213
Example Scripts
Script that queues directly to an agent