Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
Additional Unified CCE example scripts are available in the Reporting Guide for Cisco Unified Contact
Center Enterprise & Hosted, available at
Center Enterprise & Hosted, available at
Note
Redirection on Ring No Answer
When configuring the Unified ICM in a Unified CCE environment, you configure Agent Desk Settings. When
creating agents, you then associate each agent with one of the Agent Desk Settings you created.
creating agents, you then associate each agent with one of the Agent Desk Settings you created.
One attribute of Agent Desk Settings is the Ring no answer dialed number:
Figure 143: Reroute on Ring No Answer
For calls to be routed when an agent does not answer, you must create and schedule a script for the Call Type
mapped to the Dialed Number selected for the agent's Desktop Settings.
mapped to the Dialed Number selected for the agent's Desktop Settings.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
223
Example Scripts
Redirection on Ring No Answer