Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

Click OK in the Call Type Manager dialog box.

Note: The schedule is not saved until you click OK in the Call Type Manager dialog box.

Viewing Modes

You can view a script in four different modes:

•

Browse - Allows you to view the script, but not make any changes.

•

Edit - Allows you to edit the script.

•

Monitor - Allows you to monitor the script

•

Quick Edit - Allows you to make certain modifications to a script, with the following
guidelines:

•

In Quick Edit mode:

–

You cannot add or delete a node

–

You can adjust most of the properties of the script nodes selected in the Node Control
table of your assigned feature control set. However, any properties of the selected nodes
that change the structure of a script or that reset previous reporting data cannot be edited
in Quick Edit mode.

•

As a Quick Edit Only User:

–

You can only edit scripts through Quick Edit mode.

–

You cannot create or delete a script

–

You can access the Properties of any script node in any mode by either right clicking on
the node and selecting Properties, or by double-clicking on the node.

–

You cannot edit the Call Type Manager dialog (Script > Call Type Manager).

–

You cannot edit the Administrative Manager dialog (Script > Administrative Manager).

–

You cannot edit the Custom Functions dialog (Script > Custom Functions).

–

You can select the viewing mode from the 

, or from the Script

menu.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)