Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

ICM WebView Online Help

Working with Reports

Use Favorites

If the value meets the criteria for both the red and yellow thresholds, the color red 

is used.
Important points to remember about setting thresholds:

• Percentage thresholds must be entered as whole numbers (for example, 60 for 

60%).

• Time attributes must be entered in seconds.

• You can press the Tab key to move from field to field.

• Thresholds are enabled immediately for historical reports and after the first 

automatic update for real-time reports.

• When you use the Refresh button on the browser, the automatic update feature 

is enabled.

Use Favorites

Store frequently used report definitions in the Favorites list so that you can find 

them quickly.
The Favorites list feature enables you to do the following:

Add report definitions to Favorites 

You can add report definitions to the Favorites list both while saving a report 

definition and after you have saved the report definition.
When saving a report definition, you can add the report to Favorites by checking 

the Make this report a favorite checkbox.
You also can add previously saved report definitions to the Favorites list. 

On the WebView Reporting page, use the menu on the left side to select the 

category of information you want. Select a sub-category if necessary.

Click Saved Reports. A page opens with a list of saved Shared and Private reports 

for that report category.

Check the checkbox next to each report that you want to add to Favorites.

Click Add to Favorites. A star appears next to the name of the selected reports in 

the report list and the reports are added to Favorites.