Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Important Notes
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(1)
Page | 14
Support Tools
Beginning with Unified CCE 8.5(1), Support Tools are no longer available. The following serviceability
tools replace Support Tools:
tools replace Support Tools:
RTMT Analysis Manager (with diagnostic capabilities only). Analyze Call Path is not supported.
Unified SystemCLI
Sybase Integrity Check Tool
Beginning with Unified CCE Release 9.0(1), the Sybase Integrity Check Tool is deprecated.
Video Contact Center
Video Remote Expert is a feature that is available with Unified CCE, Release 9.0(1). Video Remote Expert
is a video kiosk that can connect customers to a remote expert agent with the press of a single button. The
customer and the agent are then connected with a high-quality video feed and can share documents back
and forth as well as perform financial transactions.
is a video kiosk that can connect customers to a remote expert agent with the press of a single button. The
customer and the agent are then connected with a high-quality video feed and can share documents back
and forth as well as perform financial transactions.
For more information, see the Video Remote Expert chapter in the
Important Notes
The following section provides information on limitations and other considerations related to Unified CCE
Release 9.0(1).
Release 9.0(1).
Agent Targeting Rules versus Device Target Configuration
Device Targets are deprecated in Unified CCE Release 9.0(1). Customers who use Device Targets can
continue to do so for Unified CCE.
continue to do so for Unified CCE.
Based on configured agent targeting rules, if an agent attempts to log into an extension to which the router
cannot target a call, the peripheral gateway rejects the login request and returns an error that identifies why
the login request failed.
cannot target a call, the peripheral gateway rejects the login request and returns an error that identifies why
the login request failed.
For call routing in UCM Agent PG, configure the extension range in the Agent Targeting Rules in Unified
CCE.
CCE.
Note
If an agent extension in the Agent Targeting Rule is modified or deleted while the agent is logged in,
the agent can continue to log in with that extension until the active PIM restarts. After the active PIM
restarts, the agent can no longer log in with that extension.
the agent can continue to log in with that extension until the active PIM restarts. After the active PIM
restarts, the agent can no longer log in with that extension.
Note
The above described behavior will be modified in a future product update. Upon modification of an
agent extension, the agent will no longer be able to log in regardless of whether the active PIM
restarts.
agent extension, the agent will no longer be able to log in regardless of whether the active PIM
restarts.