Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Important Notes
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(1)
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Cisco IP Communicator
Cisco IP Communicator (CIPC) is not supported for Mobile Agents.
Consult or Single-Step Transfer
You cannot complete a consult or single-step transfer from an agent that is logged into the CTI OS agent
desktop on the Tandberg E20, EX60 and EX90 phones. You must disable Agent Greeting on the CTI OS
desktop for these phones.
desktop on the Tandberg E20, EX60 and EX90 phones. You must disable Agent Greeting on the CTI OS
desktop for these phones.
CCAgent Process Memory Leak
Cisco testing of Unified CCE with the Windows Server 2008 R2 operating system identified a memory
leak in the ccagent communications process. The problem appears under certain PG connect retry scenarios
and can, over time, accumulate sufficient process memory as to erode performance and – in a worst-case
scenario – cause communication between the central controller and PG to fail.
leak in the ccagent communications process. The problem appears under certain PG connect retry scenarios
and can, over time, accumulate sufficient process memory as to erode performance and – in a worst-case
scenario – cause communication between the central controller and PG to fail.
The root cause is an internal Windows Server handle leak. Microsoft has released a hotfix to address the
issue, referenced from Knowledge Base case 2627484. Unified CCE customers should obtain and install
the fix on their Windows Server 2008 R2 SP1 systems. To view details, go to
issue, referenced from Knowledge Base case 2627484. Unified CCE customers should obtain and install
the fix on their Windows Server 2008 R2 SP1 systems. To view details, go to
Imported Configuration Data
For duplexed Loggers, if you use the ICMDBA tool to manually import configuration data on one side of
the Logger, you must manually synchronize the configuration data on the partner Logger side before you
start the partner Logger services. You must also use the Initialize Local Database tool to reinitialize the
configuration data on all of the connected Administration Workstations.
the Logger, you must manually synchronize the configuration data on the partner Logger side before you
start the partner Logger services. You must also use the Initialize Local Database tool to reinitialize the
configuration data on all of the connected Administration Workstations.
Ring No Answer Timeout
For Unified CCE deployments with Unified CVP, configuring Ring No Answer (RNA) timeout in Unified
CVP is the supported option. This removes the requirement to manually align the relevant Unified CVP and
Unified CCE timer configuration. (If you configure Ring No Answer timeout on Unified CVP, you need
not configure RNA timeout in Unified CCE.)
CVP is the supported option. This removes the requirement to manually align the relevant Unified CVP and
Unified CCE timer configuration. (If you configure Ring No Answer timeout on Unified CVP, you need
not configure RNA timeout in Unified CCE.)
To configure RNA timeout in Unified CVP, see the “Patterns for RNA timeout on outbound SIP calls”
section in the Unified CVP OAMP console.
section in the Unified CVP OAMP console.
For Unified CCE deployments that are not based on Unified CVP, you must configure RNA timeout in
Unified CCE (using the Agent Desk Settings List Tool on the Unified CCE Administration Workstation).
Unified CCE (using the Agent Desk Settings List Tool on the Unified CCE Administration Workstation).
After a Unified CVP requery due to the RNA condition, after the call is revoked, the agent is transitioned to
the Not Ready state.
the Not Ready state.
Uninstall of Unified CCE with Add/Remove Programs not Supported
If you use Add/Remove Programs to uninstall Unified CCE, it can leave the system in an undefined state
and, in some cases, hinder subsequent reinstallation of the same or different Unified CCE version. To
and, in some cases, hinder subsequent reinstallation of the same or different Unified CCE version. To