Cisco Cisco Unified Contact Center Enterprise 9.0(1)
New and Changed Information
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(1)
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Precision Routing Configuration
Precision Routing is configured using Unified CCE Web Administration. For more information about
the web user interface, see
the web user interface, see
Apache Tomcat Version
Unified CCE 9.0(1) installs Apache Tomcat 7.0 during the installation.
Cisco Unified IP Phone 6945 Support for Agent Greeting and Whisper
Announcement
Announcement
Support for Cisco Unified IP Phone 6945 for Agent Greeting and Whisper Announcement was added in
Unified CCE 9.0(1).
Unified CCE 9.0(1).
Cisco Unified Contact Center Management Portal
The following section describes new and changed information for Cisco Unified Contact Center
Management Portal (Unified CCMP).
Management Portal (Unified CCMP).
Note
If the prerequisite checks for Unified CCMP succeed and the Install button is disabled, then the
deployment tool did not validate that Service Pack 1 for Windows Server 2008 R2 was installed.
Before you install Unified CCMP 9.0(1), you must install Service Pack 1 for Windows 2008 R2.
deployment tool did not validate that Service Pack 1 for Windows Server 2008 R2 was installed.
Before you install Unified CCMP 9.0(1), you must install Service Pack 1 for Windows 2008 R2.
Integrated Configuration Environment Tool
For Release 9.0(1), the Integrated Configuration Environment (ICE) tool replaces the Unified CCMP
Configuration Manager tool. Use the ICE tool for Unified CCMP cluster configuration and replication
setup and monitoring for dual-sided deployments.
Configuration Manager tool. Use the ICE tool for Unified CCMP cluster configuration and replication
setup and monitoring for dual-sided deployments.
For more information about the ICE tool, see the
Bulk Item Upload Changes
Unified CCMP Release 9.0(1) supports the bulk upload of Unified CCMP users in the same way that other
resources such as folders and Unified CCE agents can be bulk uploaded with Unified CCMP Release
8.5(x). Bulk upload functionality is accessible from the System Manager tool within Unified CCMP.
resources such as folders and Unified CCE agents can be bulk uploaded with Unified CCMP Release
8.5(x). Bulk upload functionality is accessible from the System Manager tool within Unified CCMP.
In Unified CCMP Release 9.0(1) Bulk Upload file size is restricted to 1000 rows. In previous releases there
was no limit on Bulk Upload file size.
was no limit on Bulk Upload file size.
In Unified CCMP Release 8.5(x) and earlier, you cannot specify a default skill group when bulk uploading
agents using the System Manager tool. In Unified CCMP Release 9.0(1), anew, optional, column wasadded
to the agent bulk upload template to allow a default skill group to be specified using its Enterprise Name.
agents using the System Manager tool. In Unified CCMP Release 9.0(1), anew, optional, column wasadded
to the agent bulk upload template to allow a default skill group to be specified using its Enterprise Name.
The default skill group field in the agent bulk upload template is an optional field. If the field is not present
or is left blank, the agent’s default skill group defaults to the peripheral default skill group.
or is left blank, the agent’s default skill group defaults to the peripheral default skill group.