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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas

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Keys and
NULL
Option
Data Type
Description
Name
FK, IE-1
NOT
NULL
DBSMALLINT
Foreign key from Logical Interface Controller table.
LogicalControllerID
PK NOT
NULL
NULL
DBSMALLINT
Unique identifier for this physical controller.
PhysicalControllerID
Precision_Queue
The Precision_Queue table defines a queue used for precision routing.
Table 261: Fields in Precision_Queue table
Keys and
NULL
Option
Data Type
Description
Name
NOT
NULL
DBINT
The ordering used for agents in this queue.
Values:
• 1 = LAA (agent availability time). This is the
default value.
• 2 = Most proficient agent
• 3 = Least proficient agent
AgentOrdering
PK1,NOT
NULL
DBINT
ID and primary key.
PrecisionQueueID
FK1,
NULL
DBINT
Foreign key from Bucket_Interval table.
BucketIntervalID
NOT
NULL
DBINT
The ordering used for calls in this queue.
Values:
• 1 = Priority, then time in queue. This is the
default value.
CallOrdering
NOT
NULL
CHANGESTAMP
Change stamp
ChangeStamp
YES
DESCRIPTION
Description
Description
   Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
360
All tables
Precision_Queue