Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
Precision_Q_Real_Time
Table 262: Fields in Precision_Q_Real_Time table
Keys and
NULL
Option
NULL
Option
Data Type
Description
Name
NULL
DBINT
In Unified CCE, the number of seconds calls spent
between first queued being queued to the skill group
through Select (LAA) or Queue to skill group nodes
to when they were answered by an agent.
between first queued being queued to the skill group
through Select (LAA) or Queue to skill group nodes
to when they were answered by an agent.
DelayTime
AnswerWaitTime is calculated from the following:
• DelayTime
• LocalQTime
• RingTime
• NetworkQTime
AnswerWaitTimeTo5
NULL
DBINT
The number of agents belonging to this skill group
who are currently ApplicationAvailable with respect
to the MRD to which the skill group belongs. An
agent is Application available if the agent is Not
Routable and Available for the MRD.
who are currently ApplicationAvailable with respect
to the MRD to which the skill group belongs. An
agent is Application available if the agent is Not
Routable and Available for the MRD.
ApplicationAvailable
NULL
DBINT
Attribute 1 associated with the Precision Queue.
AttributeID1
NULL
DBINT
Attribute 2 associated with the Precision Queue.
AttributeID2
NULL
DBINT
Attribute 3 associated with the Precision Queue.
AttributeID3
NULL
DBINT
Attribute 4 associated with the Precision Queue.
AttributeID4
NULL
DBINT
Attribute 5 associated with the Precision Queue.
AttributeID5
NULL
DBINT
Attribute 6 associated with the Precision Queue.
Reserved for future
use.
use.
Note
AttributeID6
NULL
DBINT
Attribute 7 associated with the Precision Queue.
Reserved for future
use.
use.
Note
AttributeID7
NULL
DBINT
Attribute 8 associated with the Precision Queue.
Reserved for future
use.
use.
Note
AttributeID8
Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
362
All tables
Precision_Q_Real_Time