Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 9.0(x)
Hardware and System Software Specification
© 2008
– 2014 Cisco Systems, Inc.
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data retention needs that exceed the storage capabilities of direct attached disk arrays, Cisco does endorse the
use of a Storage Area Network (SAN) under the following conditions:
use of a Storage Area Network (SAN) under the following conditions:
1. A SAN RAID group must be dedicated to Unified ICM/CCE database components; these SAN RAID
groups must not be shared by other applications.
2. The SAN host interface (for example, Fibre Channel) must meet or exceed the performance
specifications of supported (direct attached) SAS interfaces. See
3. Each individual drive in the SAN array must meet or exceed the performance specifications of
supported (direct attached) disk drives. See
Note: SATA drives are not supported with SAN.
4. The SAN disk array must be configured as RAID 5 or RAID 10, for added performance and fault
tolerance.
SAN solutions are typically deployed in a shared environment where multiple applications are contending for
storage access. Because of the real-time nature of the Unified ICM/CCE application, a shared disk environment
cannot be supported (for example, Unified CCE application component sharing a LUN with another
application); the conditions listed above are necessary to ensure that the deployment performs within published
capacity limits. If the SAN storage deployment is identified as affecting the functions of the Unified CCE
solution, you will be required to deploy a direct attached storage solution instead. Moreover, if in the process of
troubleshooting, the SAN itself is identified as the problem, contact the system integrator or the SAN vendor for
resolution.
storage access. Because of the real-time nature of the Unified ICM/CCE application, a shared disk environment
cannot be supported (for example, Unified CCE application component sharing a LUN with another
application); the conditions listed above are necessary to ensure that the deployment performs within published
capacity limits. If the SAN storage deployment is identified as affecting the functions of the Unified CCE
solution, you will be required to deploy a direct attached storage solution instead. Moreover, if in the process of
troubleshooting, the SAN itself is identified as the problem, contact the system integrator or the SAN vendor for
resolution.
4.1.6 Unqualified Backup Options
Backup device/software option decisions (and procedures) are left to the end customer; no backup products are
explicitly qualified by Cisco.
explicitly qualified by Cisco.
Caution: For performance reasons, backups must be performed outside of business hours or during periods of
lowest activity. Cisco does not provide recommendations for specific backup devices or products,
but internal and other direct-attached devices might have restrictions as to which platforms they are
compatible with. Consult your backup product vendor to determine options for internal or external
backup storage.
but internal and other direct-attached devices might have restrictions as to which platforms they are
compatible with. Consult your backup product vendor to determine options for internal or external
backup storage.