Cisco Cisco Unified Contact Center Enterprise 9.0(2) Referências técnicas
3-2
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 3 Creating New Custom Templates
Check the Database Connection
When there is a connection, the Profile Name for the database on the Cisco distributor Admin
Workstation appears with a checkmark superimposed on it.
Workstation appears with a checkmark superimposed on it.
If you do not see the database, see the procedure on
If you see the database, but it has no green checkmark, right-click the database profile name and select
Connect.
Connect.
Supply your login name and password, if prompted to do so.