Cisco Cisco Unified Contact Center Enterprise 9.0(2) Referências técnicas
3-3
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 3 Creating New Custom Templates
Select the Report Category Library
Select the Report Category Library
WebView report templates are stored in, and accessed from, PowerBuilder library files (
PBLs
) on the
WebView server. There is a separate folder and a separate library file (named
PPB050.PBL
) for each
report category.
illustrates the organization of report categories.
After you confirm the database connection, the next step in creating a template is to select the
appropriate report category and to set the library (
appropriate report category and to set the library (
PPB050.PBL
) file for that report category as your
‘working library’.
When you save the finished template, it will be associated with the report category for the library you
select.
select.
Follow these steps to set the working library:
Step 1
From the InfoMaker toolbar, click Library.
Step 2
Locate the folder for the report category with which you want to associate the template.
Step 3
Right-click the
ppb050.pbl
file in that folder and select Set as working library.
You can also select File > Select Working Library from the InfoMaker menu.
For more information on WebView report categories and library files, see