Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Deploying IPCC Gateway with IPCC Express

This section provides instructions for deploying the IPCC Gateway feature with IPCC Express.

This section contains the following topics:

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What You Need Before You Install

You need the following software so that the IPCC Express Gateway feature can function:

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Cisco CallManager

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Cisco Customer Response Solutions (for IPCC Express)

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Cisco Intelligent Contact Management Software

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Cisco Agent and Supervisor Desktops

Note: For Cisco Agent and Supervisor Desktops you must use the release that is compatible
with IPCC Express; do not use the release that is compatible with ICM software.

Although Cisco CallManager and Cisco CRS can usually be installed on the same machine,
when using the IPCC Express Gateway feature, you must install Cisco CallManager and Cisco
CRS on separate machines.

Note: The IPCC Express Gateway PG software is located on the ICM installation CD, but you
must install that part of the ICM software on the same machine as the CRS software. You will
find installation instructions for the PG software in 

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Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)