Cisco Cisco Administrative Workstation Guia Da Instalação

See the section "Installing the IPCC
Express Gateway PG" and the ICM

The PG software is on the ICM installation CD.

Warning! In the MDS and DMP Properties dialog
box, make sure that the Disable ICM time

7. Install the Gateway PG
software on the same
machine where you
installed IPCC Express.

Installation Guide for Cisco ICM
Enterprise Edition.

synchronization checkbox is checked (the default).
For more information, see 

Use the ICM Configuration Manager on the Admin
Workstation to complete this task. Some

8. Configure the ICM
Enterprise parent software.

autoconfiguration has taken place; configure other
elements such as call types, labels, and so forth.

• In an IPCC Express Gateway system the enterprise

Expanded Call Context (ECC) variable must be
defined in IPCC Express, Cisco Desktop
Administrator (CDA), and ICM software. In
addition, all ECC variable names should begin with
the characters: 

(includes period).

• For more information on ECC variables, see 

For general information about using
the CRS Editor to create scripts, see

Create a script that interacts with the IPCC Express
Gateway PG, taking special care when specifying call
variables/ECC variable settings.

9. Create a script on IPCC
Express

Cisco CRS Scripting and
Development Series: Volume 1,
Getting Started with Scripts , Chapter
18 "Designing IPCC Gateway
Scripts" and Volume 2, Editor Step
Reference.

For general information about ICM
Scripting, see ICM Scripting and

Create a script that interacts with the IPCC Express
Gateway PG, taking special care when specifying call
variable/ECC variable settings.

10. Create a script using
ICM software.

Media Routing Guide for Cisco
ICM/IPCC Enterprise and Hosted
Editions.

How to Configure the IPCC Express Gateway PG in ICM

On the machine where you have installed the ICM software, open the Admin Workstation.

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)