Manuais de utilizador para Cisco Cisco Administrative Workstation

Cisco

(English)Guia Da Instalação (English)Guia De Informação (English)Guia Da Instalação (English)Nota De Lançamento (English)Guia Da Instalação (English)Nota De Lançamento (English)Guia Da Instalação (English)Nota De Lançamento (English)Guia Da Instalação (English)Referências técnicas (English)Nota De Lançamento (English)Referências técnicas (English)Nota De Lançamento (English) (English) (English)Referências técnicas (English)Guia Do Utilizador (English)Guia Da Instalação (English)Guia Da Instalação (English)Guia Da Instalação (English)Nota De Lançamento (English)Guia De Configuração Rápida (English)Guia De Resolução De Problemas (English)Guia De Resolução De Problemas (English)Guia De Resolução De Problemas (English)Referências técnicas (English) (English)Guia Do Utilizador (English)Guia Do Utilizador (English)Guia Do Utilizador (English)Guia De Resolução De Problemas (English)Guia Da Instalação (English) (English) (English) (English)

/pt/manuals/1703329/

índice analítico

Tamanho:

700 KB
Páginas:

31
Language:

English

Guia De Informação

Guia De Informação

Tamanho:

70 KB
Páginas:

11
Language:

English

Guia Da Instalação

índice analítico

Guia Da Instalação

Tamanho:

3 MB
Páginas:

180
Language:

English

Nota De Lançamento

índice analítico

Nota De Lançamento

Tamanho:

600 KB
Páginas:

75
Language:

English

Guia Da Instalação

índice analítico

Guia Da Instalação

Tamanho:

3 MB
Páginas:

97
Language:

English

Nota De Lançamento

índice analítico

Nota De Lançamento

Tamanho:

2 MB
Páginas:

107
Language:

English

Guia Da Instalação

índice analítico

Guia Da Instalação

Tamanho:

900 KB
Páginas:

115
Language:

English

Nota De Lançamento

índice analítico

Nota De Lançamento

Tamanho:

1 MB
Páginas:

85
Language:

English

Guia Da Instalação

índice analítico

Guia Da Instalação

Tamanho:

3 MB
Páginas:

93
Language:

English

Referências técnicas

índice analítico

Title
1
Contents
3
About This Guide
11
- Purpose
  11
- Audience
  11
- Organization
  11
- Conventions
  12
- Obtaining Documentation
  12
  - World Wide Web
    12
  - Documentation CD-ROM
    12
  - Ordering Documentation
    13
  - Documentation Feedback
    13
- Obtaining Technical Assistance
  13
  - Cisco.com
    13
  - Technical Assistance Center
    14
Introduction
17
- The ICM Databases
  18
- General Concepts
  19
- Major Tables
  23
- Real-time and Historical Data
  33
- Call Detail Data
  33
Table Details
35
- Admin_Script_Schedule_Map Table
  35
- Agent Table
  37
- Agent_Desk_Settings Table
  38
- Agent_Distribution Table
  42
- Agent_Half_Hour Table
  42
- Agent_Logout Table
  43
- Agent_Real_Time Table
  44
- Agent_Skill_Group_Half_Hour Table
  46
- Agent_Skill_Group_Logout Table
  57
- Agent_Skill_Group_Real_Time Table
  58
- Agent_State_Trace Table
  59
- Agent_Team Table
  60
- Agent_Team_Member Table
  61
- Agent_Team_Supervisor Table
  62
- Announcement Table
  62
- Application_Event Table
  63
- Application_Gateway Table
  64
- Application_Gateway_Connection Table
  66
- Application_Gateway_Globals Table
  67
- Application_Gateway_Half_Hour Table
  69
- Application_Instance Table
  70
- Application_Path Table
  71
- Application_Path_Member Table
  72
- Application_Path_Real_Time Table
  72
- AWControl Table
  73
- Blended_Agent_Options Table
  74
- Business_Entity Table
  75
- Call_Type Table
  75
- Call_Type_Half_Hour Table
  76
- Call_Type_Map Table
  79
- Call_Type_Real_Time Table
  80
- Campaign Table
  86
- Campaign_Query_Rule Table
  91
- Campaign_Query_Rule_Half_Hour Table
  92
- Campaign_Query_Rule_Real_Time
  93
- Campaign_Skill_Group Table
  94
- Campaign_Target_Sequence Table
  95
- Cfg_Mngr_App_Snapshot_State Table
  95
- Cfg_Mngr_Globals Table
  96
- Cfg_Mngr_User_Desktop_Snap Table
  96
- Cfg_Mngr_User_Menu Table
  97
- Cfg_Mngr_User_Settings Table
  98
- Cfg_Mngr_View Table
  98
- Class_Access_Xref Table
  99
- Class_List Table
  99
- Class_Security Table
  100
- ClassID_To_ObjectType Table
  100
- Config_Message_Log Table
  101
- Controller_Time Table
  101
- Customer_Definition Table
  102
- Customer_Options Table
  102
- Default_Call_Type Table
  103
- Device_Target Table
  103
- Dialer Table
  104
- Dialer_Half_Hour Table
  106
- Dialer_Port_Map Table
  107
- Dialer_Port_Real_Time Table
  107
- Dialer_Real_Time Table
  108
- Dial_Number_Plan Table
  109
- Dialed_Number Table
  110
- Dialed_Number_Label Table
  111
- Dialed_Number_Map Table
  111
- Enterprise_Agent_Group Table
  112
- Enterprise_Agent_Group_Member Table
  113
- Enterprise_Route Table
  113
- Enterprise_Route_Member Table
  114
- Enterprise_Service Table
  114
- Enterprise_Service_Member Table
  115
- Enterprise_Skill_Group Table
  115
- Enterprise_Skill_Group_Member Table
  116
- Event Table
  116
- Expanded_Call_Variable Table
  118
- Feature_Control_Set Table
  119
- Galaxy_Agent_Call_Count Table
  119
- Galaxy_Agent_Igroup Table
  121
- Galaxy_Agent_Performance Table
  123
- Galaxy_Alarm Table
  125
- Galaxy_DNIS Table
  125
- Galaxy_Gate Table
  126
- Galaxy_Gate_Delayed_Call Table
  130
- Galaxy_Overflow Table
  132
- Galaxy_PBX Table
  136
- Galaxy_Single_Trunk Table
  137
- Galaxy_Transaction_Code Table
  139
- Galaxy_Trunk_Call_Count Table
  139
- Galaxy_Trunk_IGroup Table
  140
- Group_Security_Control Table
  142
- Logger_Admin Table
  143
- ICR_Globals Table
  143
- ICR_Instance Table
  146
- ICR_Locks Table
  146
- ICR_Node Table
  147
- ICR_View Table
  148
- Ids Table
  149
- Import_Log Table
  149
- Import_Rule Table
  150
- Import_Rule_Clause Table
  153
- Import_Rule_History Table
  153
- Import_Rule_Real_Time Table
  154
- Import_Schedule Table
  155
- Label Table
  155
- Logger_Meters Table
  156
- Logger_Type Table
  158
- Logical_Interface_Controller Table
  158
- Master_Script Table
  159
- Media_Class Table
  160
- Media_Routing_Domain Table
  161
- Network_Event_Detail Table
  163
- Network_Target Table
  164
- Network_Trunk_Group Table
  165
- Network_Trunk_Group_Half_Hour Table
  166
- Network_Trunk_Group_Real_Time Table
  167
- Network_Vru Table
  168
- Network_Vru_Script Table
  169
- Next_Available_Number Table
  170
- Object_Access_Xref Table
  170
- Object_List Table
  170
- Object_Security Table
  171
- Peripheral Table
  171
- Peripheral_Default_Route Table
  175
- Peripheral_Half_Hour Table
  175
- Peripheral_Monitor Table
  177
- Peripheral_Real_Time Table
  178
- Peripheral_Target Table
  180
- Persistent_Variable Table
  181
- Person Table
  181
- Physical_Controller_Half_Hour Table
  182
- Physical_Interface_Controller Table
  183
- Query_Rule Table
  184
- Query_Rule_Clause Table
  185
- Recovery Table
  185
- Recurring_Schedule_Map Table
  186
- Region Table
  188
- Region_Info Table
  188
- Region_Member Table
  189
- Region_Prefix Table
  189
- Region_View Table
  190
- Region_View_Member Table
  190
- Route Table
  191
- Route_Call_Detail Table
  192
- Route_Call_Variable Table
  196
- Route_Five_Minute Table
  197
- Route_Half_Hour Table
  200
- Route_Real_Time Table
  204
- Routing_Client Table
  210
- Routing_Client_Five_Minute Table
  213
- Schedule Table
  217
- Schedule_Import Table
  219
- Schedule_Import_Real_Time Table
  220
- Schedule_Map Table
  222
- Schedule_Report Table
  222
- Schedule_Report_Input Table
  223
- Schedule_Source Table
  225
- Scheduled_Target Table
  225
- Scheduled_Target_Real_Time Table
  226
- Script Table
  227
- Script_Cross_Reference Table
  228
- Script_Data Table
  229
- Script_Five_Minute Table
  230
- Script_Print_Control Table
  231
- Script_Queue_Real_Time Table
  231
- Script_Real_Time Table
  232
- Script_Table Table
  232
- Script_Table_Column Table
  233
- Sec_Group Table
  234
- Sec_User Table
  234
- Service Table
  235
- Service_Array Table
  237
- Service_Array_Member Table
  238
- Service_Five_Minute Table
  238
- Service_Half_Hour Table
  241
- Service_Level_Threshold Table
  250
- Service_Member Table
  250
- Service_Real_Time Table
  251
- Skill_Group Table
  267
- Skill_Group_Five_Minute Table
  269
- Skill_Group_Half_Hour Table
  272
- Skill_Group_Member Table
  285
- Skill_Group_Real_Time Table
  286
- Skill_Target Table
  294
- Termination_Call_Detail Table
  295
- Termination_Call_Variable Table
  313
- Translation_Route Table
  313
- Trunk Table
  314
- Trunk_Group Table
  315
- Trunk_Group_Five_Minute Table
  316
- Trunk_Group_Half_Hour Table
  317
- Trunk_Group_Real_Time Table
  318
- User_Formula Table
  319
- User_Formula_Equation Table
  320
- User_Group Table
  320
- User_Group_Member Table
  321
- User_Security_Control Table
  322
- User_Supervisor_Map Table
  322
- User_Variable Table
  323
- Version Table
  325
- View_Column Table
  325
- VRU_Currency Table
  326
- VRU_Defaults Table
  327
- VRU_Locale Table
  328
- VRU_Port_Map Table
  329
Field Values
331
- AgentState
  331
- Access Levels
  332
- Object Types
  332
- Admin_Script_Schedule_Map Fields
  333
- Customer_Options Fields
  334
- Dialed_Number_Map Fields
  334
- Event Fields
  335
- ICR_Locks Fields
  335
- Label Fields
  336
- Logical_Interface_Controller Fields
  336
- Network_Vru Fields
  338
- Peripheral Fields
  338
- Recurring_Schedule_Map
  338
- Route_Call_Detail Fields
  338
- Script_Cross_Reference Fields
  339
- Service Fields
  341
- Schedule_Report_Input Fields
  342
- Service_Real_Time Fields
  342
- Skill_Target Fields
  342
- Termination_Call_Detail Fields
  342
- User_Variable Fields
  347
Index
349
- A
  349
- B
  355
- C
  356
- D
  362
- E
  367
- F
  369
- G
  370
- H
  371
- I
  373
- K
  374
- L
  375
- M
  377
- N
  378
- O
  380
- P
  382
- Q
  386
- R
  387
- S
  391
- T
  398
- U
  402
- V
  402
- W
  403

Referências técnicas

Tamanho:

5 MB
Páginas:

404
Language:

English

Nota De Lançamento

índice analítico

Nota De Lançamento

Tamanho:

800 KB
Páginas:

33
Language:

English

Referências técnicas

índice analítico

Contents
3
About This Guide
11
- Purpose
  11
- Audience
  11
- Organization
  11
- Conventions
  12
- Other Publications
  12
- Obtaining Documentation
  12
  - World Wide Web
    12
  - Documentation CD-ROM
    13
  - Ordering Documentation
    13
  - Documentation Feedback
    13
- Obtaining Technical Assistance
  13
  - Cisco.com
    14
  - Technical Assistance Center
    14
    - Cisco TAC Web Site
      14
    - Cisco TAC Escalation Center
      15
Chapter 1: Introduction
17
- The ICM Databases
  17
- General Concepts
  18
  - Tables, Columns, and Rows
    18
  - Table Relationships
    18
  - Key Fields
    20
  - Reserved Fields
    21
  - Data Types
    22
- Major Tables
  23
  - Blended Agent
    23
  - Device Data
    25
  - Skill Target Data
    26
  - Enterprise Data
    27
  - Media Routing
    28
  - Script Data
    29
  - Script Detail
    30
  - Route Data
    31
- Real-time and Historical Data
  32
  - Call Detail Data
    32
Chapter 2: Table Details
33
- Admin_Script_Schedule_Map Table
  33
- Agent Table
  36
- Agent_Desk_Settings Table
  38
- Agent_Distribution Table
  41
- Agent_Event_Detail Table
  43
- Agent_Half_Hour Table
  45
- Agent_Logout Table
  47
- Agent_Real_Time Table
  48
- Agent_Skill_Group_Half_Hour Table
  53
- Agent_Skill_Group_Logout Table
  69
- Agent_Skill_Group_Real_Time Table
  70
- Agent_State_Trace Table
  72
- Agent_Team Table
  75
- Agent_Team_Member Table
  76
- Agent_Team_Supervisor Table
  77
- Announcement Table
  78
- Application_Event Table
  79
- Application_Gateway Table
  81
- Application_Gateway_Connection Table
  83
- Application_Gateway_Globals Table
  85
- Application_Gateway_Half_Hour Table
  87
- Application_Instance Table
  89
- Application_Path Table
  90
- Application_Path_Member Table
  91
- Application_Path_Real_Time Table
  92
- AWControl Table
  93
- Blended_Agent_Options Table
  94
- Bucket_Intervals Table
  95
- Business_Entity Table
  97
- Call_Type Table
  98
- Call_Type_Half_Hour Table
  100
- Call_Type_Map Table
  113
- Call_Type_Real_Time Table
  114
- Campaign Table
  125
- Campaign_Query_Rule Table
  129
- Campaign_Query_Rule_Half_Hour Table
  131
- Campaign_Query_Rule_Real_Time Table
  134
- Campaign_Skill_Group Table
  136
- Campaign_Target_Sequence Table
  138
- Cfg_Mngr_App_Snapshot_State Table
  139
- Cfg_Mngr_Globals Table
  140
- Cfg_Mngr_User_Desktop_Snap Table
  141
- Cfg_Mngr_User_Menu Table
  143
- Cfg_Mngr_User_Settings Table
  144
- Cfg_Mngr_View Table
  145
- Class_Access_Xref Table
  146
- Class_List Table
  147
- Class_Security Table
  148
- ClassID_To_ObjectType Table
  149
- Config_Message_Log Table
  150
- Controller_Time Table
  150
- Customer_Definition Table
  151
- Customer_Options Table
  152
- Default_Call_Type Table
  153
- Device_Target Table
  154
- Dialed_Number Table
  156
- Dialed_Number_Label Table
  158
- Dialed_Number_Map Table
  159
- Dial_Number_Plan Table
  161
- Dialer Table
  163
- Dialer_Half_Hour Table
  165
- Dialer_Port_Map Table
  167
- Dialer_Port_Real_Time Table
  168
- Dialer_Real_Time Table
  169
- Enterprise_Agent_Group Table
  170
- Enterprise_Agent_Group_Member Table
  171
- Enterprise_Route Table
  172
- Enterprise_Route_Member Table
  173
- Enterprise_Service Table
  174
- Enterprise_Service_Member Table
  175
- Enterprise_Skill_Group Table
  176
- Enterprise_Skill_Group_Member Table
  177
- Event Table
  178
- Expanded_Call_Variable Table
  180
- Feature_Control_Set Table
  181
- Galaxy_Agent_Call_Count Table
  182
- Galaxy_Agent_Igroup Table
  184
- Galaxy_Agent_Performance Table
  186
- Galaxy_Alarm Table
  189
- Galaxy_DNIS Table
  190
- Galaxy_Gate Table
  192
- Galaxy_Gate_Delayed_Call Table
  196
- Galaxy_Overflow Table
  199
- Galaxy_PBX Table
  203
- Galaxy_Single_Trunk Table
  205
- Galaxy_Transaction_Code Table
  207
- Galaxy_Trunk_Call_Count Table
  208
- Galaxy_Trunk_IGroup Table
  210
- Group_Security_Control Table
  212
- ICR_Globals Table
  213
- ICR_Instance Table
  216
- ICR_Locks Table
  217
- ICR_Node Table
  218
- ICR_View Table
  219
- Ids Table
  220
- Import_Log Table
  221
- Import_Rule Table
  222
- Import_Rule_Clause Table
  225
- Import_Rule_History Table
  226
- Import_Rule_Real_Time Table
  227
- Import_Schedule Table
  228
- Label Table
  229
- Logger_Admin Table
  231
- Logger_Meters Table
  232
- Logger_Type Table
  233
- Logical_Interface_Controller Table
  234
- Master_Script Table
  236
- Media_Class Table
  238
- Media_Routing_Domain Table
  239
- Network_Event_Detail Table
  241
- Network_Target Table
  243
- Network_Trunk_Group Table
  244
- Network_Trunk_Group_Half_Hour Table
  245
- Network_Trunk_Group_Real_Time Table
  247
- Network_Vru Table
  249
- Network_Vru_Script Table
  250
- Next_Available_Number Table
  252
- Object_Access_Xref Table
  253
- Object_List Table
  254
- Object_Security Table
  255
- Peripheral Table
  256
- Peripheral_Default_Route Table
  261
- Peripheral_Half_Hour Table
  262
- Peripheral_Monitor Table
  264
- Peripheral_Real_Time Table
  266
- Peripheral_Target Table
  271
- Persistent_Variable Table
  272
- Person Table
  273
- Physical_Controller_Half_Hour Table
  274
- Physical_Interface_Controller Table
  275
- Query_Rule Table
  276
- Query_Rule_Clause Table
  277
- Reason_Code Table
  278
- Recovery Table
  279
- Recurring_Schedule_Map Table
  280
- Region Table
  282
- Region_Info Table
  283
- Region_Member Table
  283
- Region_Prefix Table
  284
- Region_View Table
  285
- Region_View_Member Table
  286
- Rename Table
  287
- Route Table
  288
- Route_Call_Detail Table
  290
- Route_Call_Variable Table
  297
- Route_Five_Minute Table
  298
- Route_Half_Hour Table
  301
- Route_Real_Time Table
  306
- Routing_Client Table
  310
- Routing_Client_Five_Minute Table
  313
- Schedule Table
  318
- Schedule_Import Table
  320
- Schedule_Import_Real_Time Table
  322
- Schedule_Map Table
  324
- Schedule_Report Table
  325
- Schedule_Report_Input Table
  327
- Schedule_Source Table
  330
- Scheduled_Target Table
  331
- Scheduled_Target_Real_Time Table
  332
- Script Table
  333
- Script_Cross_Reference Table
  335
- Script_Data Table
  337
- Script_Five_Minute Table
  338
- Script_Print_Control Table
  339
- Script_Queue_Real_Time Table
  340
- Script_Real_Time Table
  341
- Script_Table Table
  342
- Script_Table_Column Table
  343
- Sec_Group Table
  344
- Sec_User Table
  345
- Service Table
  346
- Service_Array Table
  349
- Service_Array_Member Table
  350
- Service_Five_Minute Table
  351
- Service_Half_Hour Table
  355
- Service_Level_Threshold Table
  365
- Service_Member Table
  366
- Service_Real_Time Table
  367
- Shift Table
  385
- Skill_Group Table
  386
- Skill_Group_Five_Minute Table
  389
- Skill_Group_Half_Hour Table
  393
- Skill_Group_Member Table
  409
- Skill_Group_Real_Time Table
  411
- Skill_Target Table
  423
- Termination_Call_Detail Table
  424
- Termination_Call_Variable Table
  446
- Translation_Route Table
  447
- Trunk Table
  448
- Trunk_Group Table
  449
- Trunk_Group_Five_Minute Table
  451
- Trunk_Group_Half_Hour Table
  452
- Trunk_Group_Real_Time Table
  454
- User_Formula Table
  456
- User_Formula_Equation Table
  457
- User_Group Table
  458
- User_Group_Member Table
  459
- User_Security_Control Table
  460
- User_Supervisor_Map Table
  461
- User_Variable Table
  462
- Version Table
  464
- View_Column Table
  464
- VRU_Currency Table
  466
- VRU_Defaults Table
  467
- VRU_Locale Table
  469
- VRU_Port_Map Table
  470
Chapter 3: Field Values
471
- AgentState
  471
- Access Levels
  472
- Object Types
  472
- Admin_Script_Schedule_Map Fields
  473
- Customer_Options Fields
  474
- Dialed_Number_Map Fields
  475
- Event Fields
  475
- ICR_Locks Fields
  476
- Label Fields
  476
- Logical_Interface_Controller Fields
  477
- Network_Vru Fields
  478
- Peripheral Fields
  479
- Recurring_Schedule_Map
  479
- Route_Call_Detail Fields
  479
- Script_Cross_Reference Fields
  480
- Service Fields
  482
- Schedule_Report_Input Fields
  482
- Service_Real_Time Fields
  483
- Skill_Target Fields
  483
- Termination_Call_Detail Fields
  483
- User_Variable Fields
  488
Index
489

Referências técnicas

Tamanho:

6 MB
Páginas:

548
Language:

English

Nota De Lançamento

índice analítico

Nota De Lançamento

Tamanho:

1 MB
Páginas:

92
Language:

English

índice analítico

Tamanho:

2 MB
Páginas:

90
Language:

English

Referências técnicas

índice analítico

Cover Page
1
Table of Contents
3
List of Figures
10
Preface
11
- Purpose
  11
- Audience
  11
- Organization
  11
- Related Documentation
  12
- Related Documentation
  12
- Product Naming Conventions
  13
- Conventions
  13
- Obtaining Documentation and Submitting a Service Request
  14
- Documentation Feedback
  15
Chapter 1: Introduction
17
- The ICM/IPCC Databases
  17
- General Concepts
  18
  - Tables, Columns, and Rows
    18
  - Table Relationships
    18
  - Key Fields
    19
  - Reserved Fields
    20
  - Field Applicability
    20
  - Data Types
    20
  - Partitioning
    21
- Real-time and Historical Data
  21
  - Call Detail Data
    22
Chapter 2: All Tables
23
- All Tables in Alphabetical Order
  23
  - Admin_Script_Schedule_Map Table
    23
  - Agent Table
    25
  - Agent_Desk_Settings Table
    27
  - Agent_Distribution Table
    32
  - Agent_Event_Detail Table
    33
  - Agent_Half_Hour Table
    34
  - Agent_Logout Table
    38
  - Agent_Real_Time Table
    39
  - Agent_Skill_Group_Half_Hour Table
    44
  - Agent_Skill_Group_Logout Table
    57
  - Agent_Skill_Group_Real_Time Table
    58
  - Agent_State_Trace Table
    59
  - Agent_Targeting_Rule Table
    62
  - Agent_Targeting_Rule_Member Table
    64
  - Agent_Targeting_Rule_Range Table
    64
  - Agent_Team Table
    65
  - Agent_Team_Member Table
    66
  - Agent_Team_Supervisor Table
    67
  - Announcement Table
    67
  - Application_Event Table
    68
  - Application_Gateway Table
    70
  - Application_Gateway_Connection Table
    71
  - Application_Gateway_Globals Table
    73
  - Application_Gateway_Half_Hour Table
    75
  - Application_Instance Table
    76
  - Application_Path Table
    77
  - Application_Path_Member Table
    78
  - Application_Path_Real_Time Table
    79
  - AWControl Table
    80
  - Blended_Agent_Options Table
    81
  - Bucket_Intervals Table
    82
  - Business_Entity Table
    83
  - Call_Type Table
    84
  - Call_Type_Half_Hour Table
    86
  - Call_Type_Map Table
    110
  - Call_Type_Real_Time Table
    111
  - Campaign Table
    135
  - Campaign_Query_Rule Table
    141
  - Campaign_Query_Rule_Half_Hour Table
    144
  - Campaign_Query_Rule_Real_Time Table
    147
  - Campaign_Skill_Group Table
    149
  - Campaign_Target_Sequence Table
    151
  - Cfg_Mngr_App_Snapshot_State Table
    152
  - Cfg_Mngr_Globals Table
    154
  - Cfg_Mngr_User_Desktop_Snap Table
    154
  - Cfg_Mngr_User_Menu Table
    156
  - Cfg_Mngr_User_Settings Table
    156
  - Cfg_Mngr_View Table
    157
  - Class_Access_Xref Table
    158
  - Class_List Table
    159
  - Class_Security Table
    159
  - ClassID_To_ObjectType Table
    160
  - Configuration_Limit Table
    161
  - Config_Message_Log Table
    162
  - Controller_Time Table
    162
  - Customer_Definition Table
    163
  - Customer_Options Table
    164
  - Default_Call_Type Table
    164
  - Device_Target Table
    165
  - Dialed_Number Table
    166
  - Dialed_Number_Label Table
    168
  - Dialed_Number_Map Table
    168
  - Dial_Number_Plan Table
    170
  - Dialer Table
    171
  - Dialer_Detail Table
    173
  - Dialer_Half_Hour Table
    176
  - Dialer_Port_Map Table
    179
  - Dialer_Port_Real_Time Table
    180
  - Dialer_Real_Time Table
    181
  - Enterprise_Route Table
    183
  - Enterprise_Route_Member Table
    184
  - Enterprise_Service Table
    185
  - Enterprise_Service_Member Table
    185
  - Enterprise_Skill_Group Table
    186
  - Enterprise_Skill_Group_Member Table
    187
  - Event Table
    187
  - Expanded_Call_Variable Table
    189
  - Feature_Control_Set Table
    191
  - Galaxy_Agent_Call_Count Table
    192
  - Galaxy_Agent_IGroup Table
    193
  - Galaxy_Agent_Performance Table
    195
  - Galaxy_Alarm Table
    197
  - Galaxy_DNIS Table
    199
  - Galaxy_Gate Table
    200
  - Galaxy_Gate_Delayed_Call Table
    203
  - Galaxy_Overflow Table
    206
  - Galaxy_PBX Table
    210
  - Galaxy_Single_Trunk Table
    212
  - Galaxy_Transaction_Code Table
    213
  - Galaxy_Trunk_Call_Count Table
    214
  - Galaxy_Trunk_IGroup Table
    215
  - Group_Security_Control Table
    218
  - ICR_Globals Table
    219
  - ICR_Instance Table
    222
  - ICR_Locks Table
    223
  - ICR_Node Table
    224
  - ICR_View Table
    225
  - Ids Table
    226
  - Import_Log Table
    226
  - Import_Rule Table
    227
  - Import_Rule_Clause Table
    231
  - Import_Rule_History Table
    233
  - Import_Rule_Real_Time Table
    234
  - Import_Schedule Table
    235
  - Label Table
    236
  - Logger_Admin Table
    237
  - Logger_Meters Table
    238
  - Logger_Type Table
    239
  - Logical_Interface_Controller Table
    240
  - Machine_Info
    241
  - Master_Script Table
    242
  - Media_Class Table
    243
  - Media_Routing_Domain Table
    244
  - Network_Event_Detail Table
    247
  - Network_Target Table
    248
  - Network_Trunk_Group Table
    249
  - Network_Trunk_Group_Half_Hour Table
    250
  - Network_Trunk_Group_Real_Time Table
    252
  - Network_Vru Table
    254
  - Network_Vru_Bank Table
    255
  - Network_Vru_Script Table
    256
  - Next_Available_Number Table
    257
  - Object_Access_Xref Table
    257
  - Object_List Table
    258
  - Object_Security Table
    259
  - Peripheral Table
    260
  - Peripheral_Default_Route Table
    263
  - Peripheral_Half_Hour Table
    264
  - Peripheral_Monitor Table
    266
  - Peripheral_Real_Time Table
    267
  - Peripheral_Target Table
    271
  - Persistent_Variable Table
    272
  - Person Table
    273
  - Physical_Controller_Half_Hour Table
    274
  - Physical_Interface_Controller Table
    275
  - Query_Rule Table
    276
  - Query_Rule_Clause Table
    278
  - Reason_Code Table
    279
  - Recovery Table
    280
  - Recurring_Schedule_Map Table
    280
  - Region Table
    282
  - Region_Info Table
    283
  - Region_Member Table
    284
  - Region_Prefix Table
    284
  - Region_View Table
    285
  - Region_View_Member Table
    286
  - Rename Table
    287
  - Route Table
    287
  - Route_Call_Detail Table
    288
  - Route_Call_Variable Table
    293
  - Route_Five_Minute Table
    295
  - Route_Half_Hour Table
    298
  - Route_Real_Time Table
    302
  - Routing_Client Table
    307
  - Routing_Client_Five_Minute Table
    309
  - Schedule Table
    315
  - Schedule_Import Table
    317
  - Schedule_Import_Real_Time Table
    319
  - Schedule_Map Table
    322
  - Schedule_Report Table
    322
  - Schedule_Report_Input Table
    324
  - Schedule_Source Table
    324
  - Scheduled_Target Table
    325
  - Scheduled_Target_Real_Time Table
    326
  - Script Table
    327
  - Script_Cross_Reference Table
    328
  - Script_Data Table
    329
  - Script_Five_Minute Table
    330
  - Script_Print_Control Table
    331
  - Script_Queue_Real_Time Table
    331
  - Script_Real_Time Table
    332
  - Script_Table Table
    333
  - Script_Table_Column Table
    334
  - Sec_Group Table
    334
  - Sec_User Table
    335
  - Service Table
    335
  - Service_Array Table
    338
  - Service_Array_Member Table
    339
  - Service_Five_Minute Table
    340
  - Service_Half_Hour Table
    344
  - Service_Level_Threshold Table
    356
  - Service_Member Table
    357
  - Service_Real_Time Table
    357
  - Shift Table
    374
  - Skill_Group Table
    374
  - Skill_Group_Five_Minute Table
    378
  - Skill_Group_Half_Hour Table
    381
  - Skill_Group_Member Table
    402
  - Skill_Group_Real_Time Table
    402
  - Skill_Target Table
    416
  - Termination_Call_Detail Table
    417
  - Termination_Call_Variable Table
    427
  - Translation_Route Table
    428
  - Trunk Table
    429
  - Trunk_Group Table
    430
  - Trunk_Group_Five_Minute Table
    431
  - Trunk_Group_Half_Hour Table
    432
  - Trunk_Group_Real_Time Table
    434
  - User_Formula Table
    436
  - User_Formula_Equation Table
    436
  - User_Group Table
    437
  - User_Group_Member Table
    439
  - User_Security_Control Table
    439
  - User_Supervisor_Map Table
    440
  - User_Variable Table
    441
  - Version Table
    442
  - View_Column Table
    443
  - Vru_Currency Table
    444
  - Vru_Defaults Table
    445
  - Vru_Locale Table
    447
  - Vru_Port_Map Table
    447
Chapter 3: Tables by Group
449
- Overview
  449
- Blended Agent (Outbound Option)
  449
- Device
  451
  - Peripheral Detail
    452
  - Trunk Group Detail
    453
- Enterprise
  453
- Galaxy
  455
- Media Routing
  456
- Route
  457
- Schedule
  460
- Script
  461
  - Call Type Detail
    463
  - Region Detail
    463
  - Script Detail
    464
- Security
  465
- Skill Target
  466
  - Agent Detail
    468
  - Service Detail
    468
  - Skill Group Detail
    469
- System
  470
- User Preferences
  472
- VRU Micro-Application
  473
- Tables Reserved for Future Use
  473
Chapter 4: Field Values
475
- Access Levels
  475
- AgentState
  475
- Application Gateway: Fault Tolerance
  476
- Client Type
  477
- Customer Options Type
  479
- Days
  480
- Dialed Number Map: ANIWildCardType
  481
- Dialer Detail: CallResult
  481
- Dialer Detail: CallResultDetail
  482
- Dialer Detail: CallStatusZone
  483
- Dialer Detail: DialingMode
  484
- Event Fields
  484
- Galaxy Fields
  485
- ICR Locks Fields
  487
- LabelType Fields
  488
- Logical Interface Controller Fields
  488
- Network Vru Type
  490
- Port Status
  491
- Route Call Detail Fields
  491
- Object Types: Security
  493
- Object Types: User Variable
  494
- Peripheral Real Time Status Field
  496
- Service Fields
  497
- Service Real Time: Service Mode Indicator Field
  498
- Target Types: Script Cross Reference and Scheduled Report Input
  499
- Termination Call Detail: Call Disposition and CallDispositionFlag Fields
  501
- Termination Call Detail: Peripheral Call Type
  509
- Trunk Type
  512
Chapter 5: Database Rules
513
Chapter 6: ICM/IPCC Database Troubleshooting
525
Glossary
533
Database Field Name Index
545

Referências técnicas

Tamanho:

20 MB
Páginas:

620
Language:

English

Guia Do Utilizador

índice analítico

Guia Do Utilizador

Tamanho:

4 MB
Páginas:

259
Language:

English

Guia Da Instalação

índice analítico

Guia Da Instalação

Tamanho:

1 MB
Páginas:

56
Language:

English

Guia Da Instalação

índice analítico

Guia Da Instalação

Tamanho:

2 MB
Páginas:

180
Language:

English

Nota De Lançamento

índice analítico

Nota De Lançamento

Tamanho:

1 MB
Páginas:

20
Language:

English

Guia De Configuração Rápida

índice analítico

Guia De Configuração Rápida

Tamanho:

3 MB
Páginas:

102
Language:

English

Referências técnicas

índice analítico

Referências técnicas

Tamanho:

1 MB
Páginas:

76
Language:

English

índice analítico

Tamanho:

100 KB
Páginas:

15
Language:

English

Guia Do Utilizador

índice analítico

Guia Do Utilizador

Tamanho:

4 MB
Páginas:

215
Language:

English

Guia Do Utilizador

índice analítico

Guia Do Utilizador

Tamanho:

2 MB
Páginas:

64
Language:

English

Guia Do Utilizador

índice analítico

Guia Do Utilizador

Tamanho:

2 MB
Páginas:

79
Language:

English

Guia Da Instalação

índice analítico

Cisco ICM Enterprise Edition Pre-installation Planning Guide
1
contents
3
About This Guide
11
- Objective
  11
- Audience
  11
- Organization
  12
- Conventions
  14
- Other Publications
  14
- Obtaining Documentation
  14
  - Cisco.com
    15
  - Ordering Documentation
    15
- Documentation Feedback
  15
- Obtaining Technical Assistance
  16
- Obtaining Additional Publications and Information
  18
Pre-installation Planning Overview
21
- The Planning Process
  21
ICM Enterprise Edition Overview
25
- How the ICM Software Works
  25
  - ICM Call Routing
    26
    - Pre-Routing
      27
    - The IXC Network
      27
    - Route Requests
      27
    - Route Responses
      27
    - ACDs
      27
    - Peripheral Gateway
      28
    - Post-Routing
      28
    - CTI Server
      28
    - Monitoring and Reporting
      28
    - Admin Workstation
      29
- ICM System Components and Processes
  29
  - CallRouter
    29
  - Logger
    29
  - Network Interface Controller (NIC)
    29
  - Peripheral Gateways
    30
  - Admin Workstations
    31
  - Historical Data Server
    31
  - WebView
    32
- ICM Options and Related Products
  32
  - Pre-Routing
    33
  - Post-Routing
    35
  - Pre- and Post-Routing Systems
    36
  - Computer Telephony Integration (CTI)
    36
    - CTI Server
      36
    - Cisco CTI Object Server (CTI OS)
      37
  - IVR Interface
    37
  - ICM Application Gateway
    38
  - ICM Gateway SQL
    39
  - Internet Script Editor
    40
  - WebView
    40
  - ICM Multichannel Software
    40
  - IP Contact Center (IPCC)
    41
IXC Overview
43
- ICM Software and IXC Interaction
  43
  - Toll-Free Caller
    45
  - LEC-to-IXC
    45
  - Network Query
    45
  - ICM NIC
    45
  - NIC-to-CallRouter
    45
  - Best Destination Returned
    45
  - IXC Network
    46
  - Connecting the Call
    46
- Carrier Connections
  46
- Applying Fault Tolerance in NICs
  46
  - Goals for NIC Fault Tolerance
    47
  - Link Redundancy
    47
  - Route Diversity
    48
Switch Overview
51
- PG-to-Peripheral Connections
  51
- Supported ACD Switches
  55
Peripheral Gateway Configurations
57
CTI Planning
65
IVR Planning
79
- Reviewing IVR Configuration Options
  79
ICM Application Gateway and ICM Gateway SQL Planning
91
- ICM Application Gateway Planning
  91
  - Preparing the Host System
    92
  - Fault Tolerance
    92
- ICM Gateway SQL Planning
  92
ICM Product Options
97
Planning for ICM Platforms
99
- Determining the Number of PCs Required
  99
- ICM Platform Considerations
  100
  - Processor Utilization
    102
  - Paging Requirements
    102
  - Logger Expansion
    102
- Planning for Distributor AWs
  103
  - Distributors and Admin Sites
    104
  - Distributor and Client AW Requirements
    105
- Planning for Historical Data Servers
  105
  - HDS Advantages
    107
Determining the Datacom Requirements
109
- ICM Sites
  110
- The ICM Networks
  110
  - Private and Visible WAN Links
    113
  - Signaling Access Networking
    114
  - Local Area Networks
    114
  - Network Bandwidth Requirements
    114
  - Network Latency Requirements
    116
  - Heartbeat Detection
    116
  - Synchronization
    118
  - State Transfer
    119
  - Diverse Facilities
    119
- Cisco ICM QoS
  120
- Active Directory Model
  128
- TCP/IP Configuration
  128
- Central Sites
  129
  - The Visible Network
    132
    - Visible IP Router Configuration
      132
  - The Private Network
    134
  - The Signaling Access Network
    135
  - The CallRouter Node
    136
    - Disabling Windows 2000 Networking
      138
  - The Logger Node
    139
  - Optional Database Server Platform
    142
  - ICM Network Gateway
    143
  - Admin Workstations at a Central Site
    144
  - Peripheral Gateways at a Central Site
    146
- Contact Center Sites
  147
  - Simplexed PG Site
    148
  - Duplexed PG Site
    150
  - Duplexed PG Site with Separate IVR LAN
    151
  - PG Network Configuration
    153
  - Contact Center IP Routers
    154
- Admin Sites
  155
Site Preparation
157
IP Address Worksheets
159
index
167
- Numerics
  167
- A
  167
- B
  167
- C
  167
- D
  168
- E
  169
- F
  169
- G
  169
- H
  169
- I
  169
- L
  170
- M
  170
- N
  170
- O
  171
- P
  171
- Q
  171
- R
  171
- S
  172
- T
  172
- U
  172
- V
  172
- W
  172

Guia Da Instalação

Tamanho:

3 MB
Páginas:

172
Language:

English

/pt/manuals/1705605/

índice analítico

Tamanho:

700 KB
Páginas:

50
Language:

English

/pt/manuals/1705471/

índice analítico

Tamanho:

500 KB
Páginas:

50
Language:

English

/pt/manuals/1708411/

índice analítico

Tamanho:

500 KB
Páginas:

25
Language:

English

Guia Da Instalação

Guia Da Instalação

Tamanho:

400 KB
Páginas:

24
Language:

English

Tamanho:

1000 KB
Páginas:

46
Language:

English

Guia Da Instalação

Guia Da Instalação

Tamanho:

700 KB
Páginas:

20
Language:

English

Guia De Resolução De Problemas

Guia De Resolução De Problemas

Tamanho:

7 KB
Páginas:

3
Language:

English

Guia De Resolução De Problemas

Guia De Resolução De Problemas

Tamanho:

40 KB
Páginas:

3
Language:

English

Guia De Resolução De Problemas

Guia De Resolução De Problemas

Tamanho:

6 KB
Páginas:

2
Language:

English

Guia De Resolução De Problemas

Guia De Resolução De Problemas

Tamanho:

80 KB
Páginas:

4
Language:

English