Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

the WebView group of the facility that contains the Instance

the WebView group of the ICM Root

For more on how to use the Domain Manager Tool to add users to the WebView Domain Security Group, 
refer to the Domain Manager online help. Also see 

In a System IPCC Enterprise deployment, users are added using the web-based administration tool. 
Refer to the System IPCC Web Administration tool online help for more information.

Prior to Release 7.0(0), users were added with the ICM Configuration Manager User List tool. 

You can still use this tool to add users with restricted access, for example, to add ‘read-only’ access or 
to enforce feature control. 

Also use the Configuration Manager to create WebView supervisors. (WebView supervisors are agents 
who are configured to run WebView reports for their agents, teams, and skill groups and to change 
configuration for their teams.)

Refer to the ICM Configuration Manager tool online help for further explanation.

An individual who is created as a WebView user through Active Directory and who is also configured as 
a Supervisor though Configuration Manager will be treated as a Supervisor in WebView and will see 
restricted information in WebView reports.

Specifically, on Agent reports, a Supervisor can select as report items only those agents and agent teams 
that he or she has been configured to supervise:

In the Agent-by-Agent subcategory, Supervisors can select as report items only those agents who 
are assigned to teams supervised by the logged-in user.

In the Agent-by-Team subcategory, Supervisors can select as report items only those teams for 
which the logged-in user is configured as a Supervisor.

In the Agent-by-Skill Group subcategory, Supervisors can select as report items only those skill 
groups that include agents who are on teams that they supervise. However, the report will show all 
agents in the Skill Group, even agents who are not on the Supervisor's team.

In the Agent-by-Peripheral subcategory, Supervisors can select as report items only those 
peripherals with which agents they supervise are associated. However, the report will show all 
agents under that peripheral, even agents who are not on the Supervisor's team.

Supervisors can see, but cannot execute, other WebView reports. Supervisors who attempt to generate a 
report other than one listed above see an error message stating that they are not authorized to view the 
data.

WebView (ICM) users get their security setting from the domain on which they are created. The user’s 
password expiration date is enforced by the user’s domain, not by WebView.Therefore, the WebView 
administrator must be aware of the domain security policy setting on password expiration so that 
WebView users are not accidentally locked out of their accounts.