Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
C H A P T E R
4-1
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
4
WebView Users
This chapter contains the following topics:
•
•
•
•
•
•
•
About WebView Users
WebView reporting users are:
•
Contact Center Administrators, who are able to run any of the WebView reports to monitor
contact center statistics at the enterprise level.
contact center statistics at the enterprise level.
Administrator accounts are created either by using the User List tool or by using Active Directory.
•
Contact Center Team Supervisors, who are able to run Agent Team reports to review activity for
their teams and only their teams.
their teams and only their teams.
Reporting users log in by entering the WebView URL from the browser on their client PCs or
workstations (
workstations (
http://<webviewserver>/<instance>
).
If SSL is enabled for the full session, reporting users must log in with a URL that begins with
https
and not with
http
. See
Creating WebView Users
The preferred method to create WebView reporting users is by using Active Directory authentication and
adding users to the WebView domain group.
adding users to the WebView domain group.
There are three levels in the ICM/IPCC Active Directory hierarchy: Instance, Facility, and ICM Root.
At each level, there is a WebView group.
At each level, there is a WebView group.
In order to login to WebView with full access, a user must be a member of at least one of the following:
•
the WebView group of the Instance