Cisco Cisco Prime Unified Service Monitor 9.0 Ficha De Dados
Data Sheet
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Cisco Unified Service Monitor 2.1
Cisco Unified Communications
Cisco Unified Communications solutions unify voice, video, data, and mobile applications on fixed
and mobile networks, facilitating easy collaboration every time from any workspace.
Product Overview
Cisco
®
Unified Service Monitor is a component of the Cisco Unified Communications Management
Suite, consisting of Cisco
®
Unified Provisioning Manager, Cisco
®
Unified Operations Manager,
Cisco Unified Service Monitor, and Cisco
®
Unified Service Statistics Manager. Cisco Unified
Service Monitor continuously monitors active calls supported by the Cisco Unified Communications
system and provides near real-time notification when the voice quality of a call fails to meet a user-
defined quality threshold. See Figure 1.
Figure 1. Cisco Unified Service Monitor: Voice Transmission Quality and Most Impacted Endpoint Report
Cisco Unified Service Monitor monitors, evaluates, and generates reports on user-experience
metrics associated with active calls on the Cisco Unified Communications system. It provides a
comprehensive list of voice-impairment metrics useful in troubleshooting voice-quality issues.
User-experience reports generated by the system provide lists and details of the endpoints
(phones, gateways) that are most frequently affected by voice-quality issues. This allows users to
understand service quality at a system level through call-quality metrics gathered through Cisco
Voice Transmission Quality (VTQ) functionality and real-time service quality through Cisco 1040
Sensors.
Features and Benefits
Voice-Quality Measurements and Alerts
Cisco Unified Service Monitor monitors voice-quality measurements in a voice-over-IP (VoIP)
network and produces alerts based on measurements exceeding preset thresholds. Voice call
characteristics such as codec type/characteristics, jitter, and packet loss are collected and
reported.
The phone-based Cisco VTQ solution provides user-experience metrics at the end of all active
calls in the network expressed as a mean opinion score (MOS) calculated value. Real-time MOS
values can be produced every 60 seconds for monitored active calls using Cisco 1040 Sensors.