Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.6.3.2 Common Ground Upgrade

7.6.3.2.1

AW – Real-Time Distributor, HDS and with co-resident WebView

Operating System and Database Requirements

• Microsoft Windows 2000 Server, Service Pack 4
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4

Table 7.37: AW, HDS, co-resident WebView Server Requirements - Common Ground Upgrade

Capacity

Reporting Users
Per HDS

ECC bytes
persisted

Hardware

Other requirements and remarks

200 MCS-30-001-Class

MCS-30-002-Class
GEN-30-001-Class

Disk Configuration – 2 Disks

10GB DB: Disks 1 - 2, 2 x 72 GB Drives, RAID 1

200 GEN-40-001-Class

MCS-40-001-Class

MCS-40-002-Class

with 4 disks

Disk Configuration – 4 Disks

Disks 1 - 2, 2 x 36 GB Drives: OS, ICM, SQL Server and other 3

party software, ICM Database Transaction Log(s) RAID 1

20GB DB: Disks 3-4, 2 x 72 GB Drives: Database files, RAID 1

200 GEN-40-002-Class

MCS-40-001-Class

MCS-40-002-Class

with 6 disks

Disk Configuration – 6 Disks

Disks 1 - 2, 2 x 36 GB Drives: OS, ICM, SQL Server and other 3

party software, RAID 1.

60GB DB: Disks 3-6, 2 x 72 GB. Database files, ICM Database
Transaction Log(s), RAID 10.

201 -1000

200

GEN-50-002-Class

Disk Configuration – 8 Disks

Disks 1 -2, 2 x 36 GB Drives: OS, ICM, SQL Server and other 3

party software, RAID 1.

100GB DB: Disks 3-*, Database files, ICM Database Transaction
Log(s), RAID 10. Dedicated 2 channel RAID Controller, min 256
MB cache with battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated drive to limit disk
contention).