Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.6.3.2.2

AW – Real-Time Distributor, HDS and with separate dedicated WebView Server(s)

Operating System and Database Requirements

• Microsoft Windows 2000 Server, Service Pack 4
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4

Note: High load/performance constrained by the SQL Server 2 GB memory boundary require the deployment of Microsoft
Windows 2000 Advanced Server (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional server
memory.

Table 7.38: AW, HDS, separate WebView Server Requirements - Common Ground Upgrade

Capacity

Reporting
Users Per
HDS

WebView
Servers Per
HDS, each
supporting 50
users

ECC Bytes
Persisted

Server

Other requirements and remarks

50 1

1001-2000

100 2

201-1000

200 4 200

GEN-50-002-Class

Disk Configuration – 8 Disks

Disks 1 - 2, 2 x 36 GB Drives: OS, ICM, SQL Server
and other 3

party software, RAID 1.

100GB DB: Disks 3 - *, Database files, ICM Database
Transaction Log(s), RAID 10. Dedicated 2 channel
RAID Controller, min 256 MB cache with battery
backup. (Alternately, the ICM Database Transaction
Log(s) can be moved to a dedicated drive to limit disk
contention).

7.6.3.3 Dedicated WebView Server

Table 7.39: Dedicated WebView Servers

Hardware

Other requirements and remarks

MCS-40-003-Class

IIS 6.0 (ships with Windows Server 2003). Windows Server 2003 Enterprise Edition is not
required for the dedicated WebView Server.