Cisco Cisco IP Contact Center Release 4.6.2 Guia Da Instalação

Upgrading Listener Clients that Dial in via Modem.................................................................................123
Upgrading RMS Components to Version 2.1..........................................................................................123
Windows 2003 Upgrade on Listener and Mapper Servers.....................................................................124

Introduction.............................................................................................................................................125
EDMT Installation Prerequisites.............................................................................................................125
EDMT Installation...................................................................................................................................126
Running the EDMT.................................................................................................................................126
Verifying System Conditions Using EDMT.............................................................................................127

Verifying System Conditions for a TR Upgrade..................................................................................127
Verifying System Conditions for a CG Upgrade.................................................................................128

Migration Version and Migration Type Panels....................................................................................130
How to select the Migration Version...................................................................................................130
How to select the Migration Type.......................................................................................................131
Source Database Connection and Destination Database Connection Panels..................................131
How to enter the information required to connect to the migration source database server..............133
How to enter the information required to connect to the migration destination database server.......133
Backup Connection and Restore Location Panels.............................................................................133
How to enter the information required for EDMT to backup the migration source database.............135
How to enter the restore location for the data file and the log file......................................................135
Migration Control Panel.....................................................................................................................135
How to start the data migration process............................................................................................137
How to terminate the in-progress data migration...............................................................................138

Overview............................................................................................................................................139
Migration Version and Migration Type Panels....................................................................................139
How to select the Migration Version...................................................................................................139
How to select the Migration Type.......................................................................................................140
Database Connection Panel..............................................................................................................140
How to enter the information required to connect to the source database server.............................141
Migration Control Panel.....................................................................................................................141
How to start the data migration process............................................................................................143
How to terminate the in-progress data migration...............................................................................143

How to create an ICM Database for the Technology Refresh Restore Process.....................................145
How to set the Logger or HDS database data file size for maximum growth using SQL Enterprise
Manager.................................................................................................................................................146
How to Determine the Size of an ICM Database....................................................................................147

For Data Migration.............................................................................................................................148
For Production Systems.....................................................................................................................149

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)