Cisco Cisco IP Contact Center Release 4.6.2 Guia Da Instalação
Upgrade Procedures
Determine which of the following upgrade examples is similar to your system. Follow the
procedures for each step indicated in the Reference column.
procedures for each step indicated in the Reference column.
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this guide MUST be followed.
in this guide MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
the instances in sequential order (as created).
This section contains the following topics:
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Technology Refresh Upgrade Examples
Before undertaking a TR upgrade, it's important that the newly deployed servers be installed.
The Active Directory environment (whether corporate or dedicated to the ICM/IPCC applications)
must be configured/staged. The Windows Firewall configuration scripts must be deployed before
ICM/IPCC servers can accept network connections.
The Active Directory environment (whether corporate or dedicated to the ICM/IPCC applications)
must be configured/staged. The Windows Firewall configuration scripts must be deployed before
ICM/IPCC servers can accept network connections.
Note: For addition Windows and SQL Server staging information, refer to the
(http://www.cisco.com/
en/US/products/sw/custcosw/ps1001/prod_installation_guides_list.html)
Two technology refresh examples are provided below. Both examples assume redundant
configurations with Side A and Side B Routers and Loggers, and that Side A and Side B
HDS/Distributor AWs are part of the system being upgraded and are required to support the
number of reporting users. The examples therefore include the deployment of a temporary
HDS/Distributor AW to maintain maximum system functionality and reporting capacity during
configurations with Side A and Side B Routers and Loggers, and that Side A and Side B
HDS/Distributor AWs are part of the system being upgraded and are required to support the
number of reporting users. The examples therefore include the deployment of a temporary
HDS/Distributor AW to maintain maximum system functionality and reporting capacity during
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 7