Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco IP Phone Agent User Guide

10

May 2010

Forcing a Login

If you try to log in using an agent ID, name, or extension that is already in use, the 
Forced Login menu appears (

If you choose the first option, which is called a forced login, the other person using the 
agent ID, name, or extension is forcibly logged out and you are logged in.

Figure 3. 

Forced Login menu

1 Name logged into another ext. Pr

  ess '1' to log other agent out.

14:23 02/15/10

2101

Forced Login

Select

Exit

2 Press ‘2’ to log in with another

  name or extension.