Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
May 2010
25
Index
A
Agent states
changing
Agent-initiated recording
B
Barge in
C
Caller data
Changing agent state
Choosing menu options
F
Failover
Fault tolerance
Feature levels
Forced login
,
I
Intercept
L
Languages supported
Logging in
forcing a login
Logging out
M
Monitoring, supervisor-initiated
N
Notification
of supervisor-initiated monitoring
of supervisor-initiated recording
R
Recording
agent-initiated
supervisor-initiated
Redundancy
Refresh rate
S
Skill statistics
refresh rate
Soft keys
Supervisor intervention
Supervisor-initiated
monitoring
recording