Cisco Cisco UCS B440 M2 High-Performance Blade Server Ficha De Dados
Cisco UCS B200 M4 Blade Server
CONFIGURING the SERVER
39
STEP 12
CHOOSE SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose to have no service contract, the following
coverage is supplied:
coverage is supplied:
■
Three-year parts coverage.
■
Next business day (NBD) parts replacement eight hours a day, five days a week.
■
90-day software warranty on media.
■
Downloads of BIOS, drivers, and firmware updates.
■
UCSM updates for systems with Unified Computing System Manager. These updates include
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
Unified Computing Support Service
For support of the entire Unified Computing System, Cisco offers the Cisco Unified Computing
Support Service. This service provides expert software and hardware support to help sustain
performance and high availability of the unified computing environment. Access to Cisco
Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.
Support Service. This service provides expert software and hardware support to help sustain
performance and high availability of the unified computing environment. Access to Cisco
Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.
For UCS blade servers, there is Smart Call Home, which provides proactive, embedded
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Unified Computing Support
Service includes flexible hardware replacement options, including replacement in as little as
two hours. There is also access to Cisco's extensive online technical resources to help maintain
optimal efficiency and uptime of the unified computing environment. You can choose a desired
service listed in
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Unified Computing Support
Service includes flexible hardware replacement options, including replacement in as little as
two hours. There is also access to Cisco's extensive online technical resources to help maintain
optimal efficiency and uptime of the unified computing environment. You can choose a desired
service listed in
.
Table 17
Unified Computing Support Service
Product ID (PID)
On Site? Description
CON-PREM-B200M4
Yes
ONSITE 24X7X2 UCS B200 M4 Blade Server
CON-OSP-B200M4
Yes
ONSITE 24X7X4 UCS B200 M4 Blade Server
CON-OSE-B200M4
Yes
ONSITE 8X5X4 UCS B200 M4 Blade Server
CON-OS-B200M4
Yes
ONSITE 8X5XNBD UCS B200 M4 Blade Server
CON-S2P-B200M4
No
SMARTNET 24X7X2 UCS B200 M4 Blade Server
CON-SNTP-B200M4
No
SMARTNET 24X7X4 UCS B200 M4 Blade Server
CON-SNTE-B200M4
No
SMARTNET 8X5X4 UCS B200 M4 Blade Server
CON-SNT-B200M4
No
SMARTNET 8X5XNBD UCS B200 M4 Blade Server