Cisco Cisco Agent Desktop 8.5
Release Notes for Cisco Agent Desktop 7.2(1)
System Requirements
System Requirements
Cisco Agent Desktop 7.2(1) is compatible with Cisco Unified Contact Center Enterprise and Hosted
Edition, Release 7.2(1).
Edition, Release 7.2(1).
New and Changed Information
General
•
Localized in Russian and Traditional Chinese
•
Support for Windows MUI language packs
•
Improved legibility of Graphical User Interface (GUI)
•
Support for Windows 2003 Server R2
•
Support for Windows Vista
Note
Automated updates are not supported on Windows Vista in this release.
Cisco Agent Desktop—Browser Edition
•
Login and password encryption
Cisco Unified IP Phone Agent
•
Login and password encryption
Cisco Supervisor Desktop
•
Support for Cisco Unified CallManager-based agent call silent monitoring via an IP phone
Cisco Desktop Administrator
•
Streamlined configuration setup during installation
•
Integration of CAD Services LDAP and Recording and Statistics Service Database configuration
•
Support for Microsoft Simple Network Management Protocol (SNMP)
•
Improved serviceability with enhanced logging message content
•
Support for exporting and importing workflow actions