Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
November 2006
5
Access to all tools on the Cisco Technical Support & Documentation website
requires a Cisco.com user ID and password. If you have a valid service contract but
do not have a user ID or password, you can register at this URL:
requires a Cisco.com user ID and password. If you have a valid service contract but
do not have a user ID or password, you can register at this URL:
NOTE: Use the Cisco Product Identification (CPI) tool to locate your
product serial number before submitting a web or phone request for
service. You can access the CPI tool from the Cisco Technical
Support & Documentation website by clicking the Tools &
Resources link under Documentation & Tools.
product serial number before submitting a web or phone request for
service. You can access the CPI tool from the Cisco Technical
Support & Documentation website by clicking the Tools &
Resources link under Documentation & Tools.
Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down
list, or click the Cisco Product Identification Tool link under Alerts &
RMAs. The CPI tool offers three search options: by product ID or
model name; by tree view; or for certain products, by copying and
pasting show command output. Search results show an illustration
of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the
information before placing a service call.
list, or click the Cisco Product Identification Tool link under Alerts &
RMAs. The CPI tool offers three search options: by product ID or
model name; by tree view; or for certain products, by copying and
pasting show command output. Search results show an illustration
of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the
information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco engineers are assigned
immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco engineers are assigned
immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL: