Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

To ensure that all service requests are reported in a standard format, Cisco has 
established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your 
business operations. You and Cisco will commit all necessary resources around the 
clock to resolve the situation. 

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant 
aspects of your business operations are negatively affected by inadequate 
performance of Cisco products. You and Cisco will commit full-time resources during 
normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most 
business operations remain functional. You and Cisco will commit resources during 
normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your business 
operations.

Information about Cisco products, technologies, and network solutions is available 
from various online and printed sources.

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The Cisco Product Quick Reference Guide is a handy, compact reference 
tool that includes brief product overviews, key features, sample part numbers, 
and abbreviated technical specifications for many Cisco products that are 
sold through channel partners. It is updated twice a year and includes the 
latest Cisco offerings. To order and find out more about the Cisco Product 
Quick Reference Guide, go to this URL: 

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Cisco Marketplace provides a variety of Cisco books, reference guides, 
documentation, and logo merchandise. Visit Cisco Marketplace, the company 
store, at this URL:

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Cisco Press publishes a wide range of general networking, training and 
certification titles. Both new and experienced users will benefit from these 
publications. For current Cisco Press titles and other information, go to Cisco 
Press at this URL: