Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

There are three feature levels of CAD 7.1: Standard, Enhanced, and Premium. The 
following chart outlines the features available at each feature level. All features not 
listed here are present in all three versions.

Task buttons

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HTTP Post/Get action

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Event-triggered workflows

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IPC Receive action

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Timer action

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Enterprise data thresholds

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Wrapup data

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Reason codes

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Integrated browser

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Agent-initiated chat

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Agent-initiated call recording

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Cisco Unified Outbound Dialer

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Cisco IP Communicator supported

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Cisco Unified Mobile Agent 
supported

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Task buttons

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HTTP Get action

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Event-triggered workflows

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●

●

Enterprise data thresholds

●

●

●

Wrapup data

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Reason codes

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Integrated browser

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