Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

In the System IPCC Environment section, select Yes or No to indicate whether or not 
your configuration is running in a System IPCC environment. 

NOTE:  The System IPCC Environment section is enabled only in 
update mode. When CAD Configuration Setup runs in initial mode, 
this question is asked in a popup dialog box. 

Enter the host name or IP address of the IP IVR.

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If you have no IP IVR, leave both fields blank.

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If you have only one IP IVR, enter the information in the Side A section.

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If you are also using a redundant IP IVR in a duplexed environment, enter the 
location of the redundant IP IVR in the Side B section.