Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

The utility restores the recording metadata to the database you specified. 

The CDBRTool utility backs up configuration settings from Cisco Desktop 
Administrator (with the exception of reason codes and personnel configuration, which 
are managed in ICM), Supervisor Desktop metadata, and Agent Desktop preferences 
and personal phone books, and recordings. 

Use this utility to back up configuration data when upgrading CAD to a newer 
version, or to create a safety backup file of your CAD configuration.

NOTE:  Both Directory Services sides must be running in order for 
the CDBRTool utility to run correctly.

NOTE:  The CDBRTool utility does not preserve recordings tagged 
with the 30-day extended lifetime. In order to preserve these 
recordings, it is recommended that you use the Play and Save 
function in Supervisor Record Viewer to save them as *.wav files. 
Refer to the Cisco Supervisor Desktop User Guide for more 
information.

1. On the computer that hosts the CAD Base services, stop all CAD services 

except the LDAP Monitor service, and ensure that all users are logged out of 
the CAD desktop applications.

2. Open a command window.

3. Navigate to the folder where CDBRTool.exe is located. The default location 

is:

C:\Program Files\Cisco\Desktop\bin

4. On a command line, type:

CDBRTool <switches> "<pathname>" "Call Center 1"

where <switches> are the switches listed in Table 2 and <pathname> is the 
folder where the backup files are located.

You cannot back up or restore LDAP data and audio files at the same time. 
CDBRTool must be run twice, once to back up or restore LDAP data and 
once to back up or restore audio files. Permissable switch combinations are:

■

/B /L

■

/B /A

■

/R /L

■

/R /A