Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

To preserve the Recording & Statistics service database, use the BackupDB utility 
(BackupDB.bat). This utility backs up the recording metadata in the database. 
Recording metadata is the information saved about a recording—time and date of 
recording, the agent recorded, and so on. 

NOTE:  The recordings themselves are preserved using the 
CDBRTool utility. See 

 for more 

information.

1. On the server hosting the CAD Recording & Statistics service, open a 

command window.

NOTE:  On a redundant system, do this on the Side A server. You can 
obtain the IP address of the Side A server by running CAD 
Configuration Setup and noting the IP addresses in the Directory 
Services Replication window.

2. Navigate to the folder where BackupDB.bat is located. The default location 

is: 

C:\Program Files\cisco\Desktop\DB

3. On the command line, type:

BackupDB.bat "<userID>" "<password>" "<dbserver>" 

"<backup file path>"

where: 

<userID>  . . . . . . . . . . .  User ID needed to access the old database. The 

default userID is sa.

<password>. . . . . . . . .  Password needed to access the old database. The 

default password is sa.

NOTE: if the user ID and password are not the 
default values and you have forgotten what they are, 
contact technical support for assistance.

<dbserver>. . . . . . . . . .  Hostname or IP address of the server where the 

database is located, or the local loopback IP 
address of 127.0.0.1.

<backup file path>. . . .  Location where the backup file is to be saved. The 

location must be a local drive.

4.Press Enter.