Cisco Cisco Administrative Workstation Guia Do Utilizador

Configuring network trunk groups and trunk groups for the ARS PG is the same as for any other
PG.

In an ARI deployment, WebView Trunk and Trunk Group reports are not supported.

Dialed Numbers

The dialed number is the number that the caller dials to initiate the call and identifies the Unified
ICM routing script that should be run. Dialed numbers also need to be set up for ring on no
answer, dialed number plan entries, and for Supervisor/emergency calls.

Dialed numbers are used to represent entry points on the ACD/PBX related to new calls.

Ultimately, dialed numbers equate to a VDN on the Avaya ACD/PBX. Dialed numbers are
configured for the VDN(s) on the Avaya ACD/PBX that will cause a New Call message to be
sent to the PIM. The Dialed Number associated with a new call will cause ICM to run a particular
routing script.

The Dialed Number configured in ICM must match the VDN configured on the Avaya ACD/PBX
that is responsible for handling new calls.

Device Targets

Configure Device Targets for an ARS PG as you do for IPCC.

For an ARI Deployment, if you use Agent Targeting Rules, there is no need to configure Device
Targets.

If you do not use Agent Targeting Rules, you need to define Device Targets for the hard phones
so that Unified ICM can route calls to agent.

If you define Device Targets for an ARS PG, for the configuration parameter, enter 

For example: 

If you do not require hard phone synchronization, enter 

Translation Routes

Configure Translation Routes if you have selected Rules Method and if you have selected
Translation Route as the Rules Type.

Translation routes are also necessary for moving calls to and from the ACD/PBX and another
PG.

ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise & Hosted Editions Release 7.2(1)