Cisco Cisco Administrative Workstation Guia Do Utilizador

HoldTimeToHalf: +40 sec.

Database Updates During Wrap-up

CallsHandledToHalf: +1

CallsHandledTo5: +1

CallsHandledToHalf: +1

TalkTimeToHalf: +10 sec.

WorkNotReady: -1

IncomingCallsOnHoldToHalf: +1

AvgTalkTimeToHalf: +10 sec.

Ready: +1

LoggedOnTimeToHalf: +9 sec.

HandleTimeToHalf: +59 sec.

Avail: +1

WorkReadyTimeToHalf: +9 sec.

AvgHandleTimeToHalf: +59 sec.

LoggedOnTimeTo5: +9 sec.

HandledCallsTimeToHalf: +59 sec.

WorkReadyTimeTo5: +9 sec.

AvgHandledCallsTimeToHalf: +59 sec.

HandledCallsTimeTo5: +59 sec.

HandledCallsTalkTimeToHalf: +10 sec.

AvgHandledCallsTimeTo5: +59 sec.

AvgHandledCallsTalkTimeToHalf: +10
sec.

HandledCallsTalkTimeTo5: +10 sec.

AvgHandledCallsTalkTimeTo5: +10
sec.

CallsHandledToHalf: +1

CallHandledTo5, Half, Today: +1

IncomingCallsOnHoldToHalf: +1

TalkTimeTo5, Half, Today: +10 sec.

LoggedOnTimeToHalf: +9 sec.

AvgTalkTimeTo5: +10 sec.

WorkReadyTimeToHalf: +9 sec.

HandleTimeTo5, Half, Today: +59 sec.

HandledCallsTimeToHalf: +59 sec.

AvgHandleTimeTo5: +59 sec.

HandledCallsTalkTimeToHalf: +59 sec

Database Updates When Agent Becomes Available

N/A

AvailTimeTo5: +12 sec.

AvailTimeToHalf: +12 sec.

LoggedOnTimeTo5: +12 sec.

LoggedOnTimeToHalf: +12 sec.

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)