Cisco Cisco Administrative Workstation Guia Do Utilizador

•

Planning for Translation Routing

Consider whether you want to implement Translation Routing.

Translation Routing allows you to:

•

Do cradle-to-grave reporting.

•

Transfer call data between sites when using Cisco CTI.

•

Track calls between sites.

•

Use Call Type reporting more effectively, as certain Call Type statistics are not available if
you do not do translation routing.

See also:

•

•

Planning for Unexpected Scripting Conditions

Decide whether you want calls that encounter unexpected scripting conditions to be counted as
default-routed or as errors.

If you want the calls to count as default-routed, plan to configure default labels for each dialed
number. When a call is routed to a default label, the call is added to the count of default routed
calls for the Call Type. If the call cannot be routed and a default label is not assigned, the call
is counted as an error.

Also, plan to include a Termination Node with Termination type of default label for all scripts
in which there is some unexpected input (else condition). This ensures that the call is added to
the count of default routed calls to the Call Type. If the call cannot be routed and a default label
is not assigned, the call is counted as an error.

In all scripts, account for failure by creating a path for calls that encounter unexpected conditions.
You might want to route these calls to voicemail, an announcement, or a busy signal.

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)