Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
Tel:

408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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not imply a partnership relationship between Cisco and any other company. (0610R)

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The integrated browser allows you to view intranet and internet web pages from 
within Agent Desktop. It can have up to 6 tabs, each containing a different web page. 
The first tab is always reserved for any web pages your supervisor pushes to you.

You can access frequently-used websites from the Work Sites list (if set up by your 
administrator), and type a web address in the optional Address field to access other 
websites.

Back

Alt-left arrow

Returns you to the last page you viewed.

Forward

Alt-right arrow Takes you to the page you viewed before you clicked the 

Back button.

Stop

Esc

Stops the browser from displaying a web page (for example, 
if the download is taking too long).

Refresh

F5

Refreshes the web page displayed to ensure you see the latest 
content.

Home

Alt-Home

Returns you to your predefined home page.

Click the Real Time Displays button on the toolbar to display the Agent Real 
Time Displays window.

From the Real Time Displays field, select the display you wish to view:

Agent Call Log

Agent ACD State Log

Agent Detail

Skills Statistics

You can sort the display by any column in the report in ascending or 
descending order by clicking on the column header.