Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
User Interface
January 16, 2013
119
The IPC Set Variable action receives data values (for example, Cisco Outbound Dialer
variables prefixed with “BA”) from a third party application in UDP format. The action
sends these data values to the CTI server.
variables prefixed with “BA”) from a third party application in UDP format. The action
sends these data values to the CTI server.
All variables (ECC variables, call variables, and Outbound Dialer variables) can be set
with this action.
with this action.
The message sent to Agent Desktop must conform to this XML format.
Bold
text
indicates a variable that must be replaced with your own values.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSetVariableAction>
<ActionName>IPC Set Variable Action</ActionName>
<Variable>
BAResponse
</Variable>
<DataValue>
03/05/2011 05:45
</DataValue>
</IPCSetVariableAction>
</IPCActions>