Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Voice Contact Work Flows
January 16, 2013
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If you select the default work flow, the Voice Contact Work Flow window
appears. The default work flow does not classify voice contacts, and so
bypasses the Edit Voice contact Classification dialog box.
appears. The default work flow does not classify voice contacts, and so
bypasses the Edit Voice contact Classification dialog box.
2. Modify the voice contact classification if desired, and then click OK to proceed
to the Voice Contact Work Flow window.
3. Modify the work flow as desired, and then click Apply to save your changes.
Deleting a Voice Contact Work Flow
You can delete any custom work flow you create. You cannot delete the default work
flow.
flow.
To delete a voice contact work flow:
1. From the Voice Contact Work Flow List, select the work flow you want to
delete, and then click Delete. A popup window appears asking you to confirm
you want to delete the work flow.
you want to delete the work flow.
2. Click OK to confirm the deletion.