Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Actions
January 16, 2013
143
3. Type a name for the call control action, select an action from the Call Control
drop-down list, then type a phone number, if required. For example, for a Blind
Transfer, type a phone number to which the call is transferred.
Transfer, type a phone number to which the call is transferred.
4. Click OK.
Creating Delay Actions
Delay actions are used to add delay time between actions in a series of actions. For
example, you can add a delay action between two macros in a work flow.
example, you can add a delay action between two macros in a work flow.
To set up a Delay action:
1. Set up a new action (see
). The Select Action window appears.
2. Select the Delay Action tab, then click New. The Delay Action Setup window
appears (
).
3. Type a name for the delay action and the length of delay time in milliseconds.
If you want events to be processed in the background during the delay, select
the Process Events During Delay check box. Click OK.
the Process Events During Delay check box. Click OK.
Creating HTTP Actions
HTTP actions enable an agent to use call-based data to interact with a website or a
web application in the Integrated Browser window. For example, an HTTP action can
be set up so the enterprise data of an incoming call is used to retrieve a customer
record and display it in the Integrated Browser.
web application in the Integrated Browser window. For example, an HTTP action can
be set up so the enterprise data of an incoming call is used to retrieve a customer
record and display it in the Integrated Browser.
www.w3.org
.
Figure 78.
Delay Action Setup window