Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
150
January 16, 2013
Creating IPC Actions
This action is available to agents using Agent Desktop at the Premium level.
IPC actions pass information in the form of UDP (user datagram protocol) messages
from Agent Desktop to a third-party application using IPC (interprocess
communication) methods. The third-party application can be located on the agent’s
PC or anywhere on the network.
from Agent Desktop to a third-party application using IPC (interprocess
communication) methods. The third-party application can be located on the agent’s
PC or anywhere on the network.
NOTE: The third-party application must be coded specifically to listen
for data sent to a specific IP address and port.
for data sent to a specific IP address and port.
An IPC action is one-way—that is, when Agent Desktop sends data using an IPC action,
it does not receive a response or any acknowledgement that the message was
received by the recipient third-party application.
it does not receive a response or any acknowledgement that the message was
received by the recipient third-party application.
The data sent is enterprise data or user-defined data. It is sent in the format:
valuename=value&name=value&name=value…
To set up an IPC action:
1. Set up a new action (see
. The Select Action window appears.
2. Select the IPC Action tab, then click New. The IPC Action Setup window
appears (
).
Figure 83.
IPC Action Setup window