Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Actions
January 16, 2013
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lists the special commands that are allowed in macros.
Recording Macros
To record a macro:
1. Start and minimize any third-party applications you want in the macro.
2. Set up a new action. For instructions, see
.
The Select Action window appears.
3. Select the Run Macro tab, then click New. The New Macro dialog box appears.
shows the Macro Editor window with a macro named “Ringing Macro.”
Table 19.
Allowed Macro Special Commands
Special Command
Description
[ENTERPRISE FIELD:]
Inserts an Enterprise Data field.
[DATA FIELD:]
Inserts data from Agent Desktop.
[SYSTEM FIELD:]
Inserts data from Agent Desktop system fields.
[APPLICATION:=]
Changes focus to an application window. The equals sign
(=) separates the application name and window title. If
either the application name or window title is missing,
Agent Desktop attempts to find the correct application and
window to play the macro to, based on the parameters.
(=) separates the application name and window title. If
either the application name or window title is missing,
Agent Desktop attempts to find the correct application and
window to play the macro to, based on the parameters.
[DELAY]
Time, in milliseconds, to wait before performing the next
macro command. For example: [DELAY] 1000 delays the
next macro key or command by 1 second.
macro command. For example: [DELAY] 1000 delays the
next macro key or command by 1 second.
Figure 87.
Macro Editor window