Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
162
January 16, 2013
Creating Set Enterprise Data Actions
This action enables you to set an enterprise data field variable in the Agent Desktop
enterprise data pane to a desktop variable or static text of your choosing.
enterprise data pane to a desktop variable or static text of your choosing.
The action is available only for the Ringing and Answered events.
*ICM Call Variable 1…
*ICM Call Variable 10
Call-related variable data. Ten variables are available.
*Last Called Number
Last number dialed.
*Last Calling Number
Last device that made a call.
*Last Connected Number
Last monitored device that joined the call.
*Last Redirection Number
Last number from which the call was redirected.
*Layout
Name of the enterprise data layout.
*Trunk ID
Device ID of the trunk.
*UCID
Not applicable.
[AGENT_ID]
Agent’s identification.
[CALL_DURATION]
Difference between the call’s end time and start time.
The time is read from the agent’s PC’s clock.
The time is read from the agent’s PC’s clock.
[CALL_END_TIME]
End time of the current call. If the call has not yet
ended, it is the current time. The time is read from the
agent’s PC clock.
ended, it is the current time. The time is read from the
agent’s PC clock.
[CALL_START_TIME]
Start time of the current call. If no call exists, this field
is empty. The time is read from the agent’s PC clock.
is empty. The time is read from the agent’s PC clock.
[COMPUTER_NAME]
Name of computer the agent is currently logged on to.
{LOCAL_PHONE_EXT]
Agent’s extension.
Alerting#
Number of the ringing phone.
Called#
Number of the phone that received a call.
Calling#
Number of the phone that made a call.
Original Called#
Original number that received a call.
Original Calling#
Original number that made a call.
Table 20.
Enterprise Data Fields — Continued
Data Field
Description