Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
164
January 16, 2013
Creating Timer Actions
The timer action triggers Agent State, HTTP, Agent Notification, or Set Enterprise Data
actions after a given amount of time has elapsed under certain circumstances. For
instance, you can configure the Timer action to change an agent’s state to Ready if
the agent’s state has been Work Ready state for 3 minutes. This action is available to
agents using Agent Desktop at the Enhanced and Premium levels.
actions after a given amount of time has elapsed under certain circumstances. For
instance, you can configure the Timer action to change an agent’s state to Ready if
the agent’s state has been Work Ready state for 3 minutes. This action is available to
agents using Agent Desktop at the Enhanced and Premium levels.
To set up a timer action:
1. Set up a new action (see
. The Select Action window appears.
2. Select the Timer Action tab, then click New. The Timer Action Setup window
appears (
3. Complete the Timer Action Setup window as follows:
Figure 91.
Timer Action Setup window
Field
Description
Action Name
Name for the new action.