Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Creating Actions

January 16, 2013

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4. Click Add to select the actions to be executed when the timer has expired.

5. When you are finished configuring the Timer Expiration Work Flow, click OK.

Utility Action

There are three utility actions:

■

Start recording

■

Stop recording

■

Send a predefined, high-priority chat message to the agent’s supervisor

Timer Duration

Amount of time the agent must spend in the selected 
agent state before the action executes.

Timer expiration work flow setup

Agent state is

Optional. Agent state must be equal to/not equal to 
Ready/Not Ready.

Actions

Actions that will execute after timer duration expires.

Field

Description