Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Configuring Agent Properties
January 16, 2013
179
Changing an Agent’s Work Flow Group
An agent can belong to only one work flow group at a time. All agents are assigned to
the Default work flow group until reassigned to another one.
the Default work flow group until reassigned to another one.
To change an agent’s work flow group:
1. Select the agent from the agent list, then click Properties. The Agent
Properties dialog box appears (
).
NOTE: You can also double-click or right-click the agent’s name to display the
Agent Properties dialog box.
Agent Properties dialog box.
2. Select a work flow group from the drop-down list, then click OK. The agent is
now assigned to the new work flow group.
Figure 100. Agent Properties dialog box
Field
Description
ID
Agent’s user ID for Agent Desktop/IP Phone Agent.
Login Name
Agent’s login name.
Display Name
Agent’s name, as seen in Agent Desktop/Supervisor
Desktop.
Desktop.
Team Name
Team to which the agent is assigned.
Work Flow Group
Work flow group assignment that controls the agent’s
desktop and work flow configurations.
desktop and work flow configurations.