Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
18
January 16, 2013
The Desktop Administrator Interface
The Desktop Administrator interface has two panes. The left pane is a navigation tree
similar to that found in Windows Explorer. The right pane displays the application that
you choose in the left pane.
similar to that found in Windows Explorer. The right pane displays the application that
you choose in the left pane.
shows the Desktop Administrator interface with
the Dial Strings node selected in the left pane and the corresponding information
displayed in the right pane.
displayed in the right pane.
The root of the navigation tree is Locations. Underneath Locations is the logical
contact center set up in your system. Underneath the logical contact center are the
applications that administer Agent Desktop, CAD-BE, and IP Phone Agent.
contact center set up in your system. Underneath the logical contact center are the
applications that administer Agent Desktop, CAD-BE, and IP Phone Agent.
Toolbars and Menu Bars
When you select a node on the navigation tree, the Desktop Administrator menu bar
and toolbar change to reflect the functionality of that node.
and toolbar change to reflect the functionality of that node.
Figure 1.
Desktop Administrator interface